Job Description

The Senior Networking and Identity Access Management (IAM) Engineer is responsible for working with both internal and external customers to ensure the functional usage of the Workiva platform from a networking and authentication perspective. This role requires a customer first attitude with the passion for enthusing our customer base. As a Senior Networking and IAM Engineer, you will possess subject-matter expertise and a deep-rooted understanding of our technical stack to enable both reactive and proactive support, particularly in the areas of solution engineering and enabling resilience against performance and latency issues through trend analysis and implementation of best practices.

What You’ll Do

Serve as a technical conduit between Workiva SME groups and Support Leadership in issue solution and request progression

Lead complex technical escalations from several channels in the area of Networking and IAM where required

Own and deliver high-quality network support services to our internal and external customer base

Deliver exceptional levels of support that may span across the broader Product Support team

Work to limit and mitigate symptoms of performance and latency through both proactive and reactive troubleshooting and solution delivery efforts

Own, create and maintain technical process documentation in accordance with Workiva and industry best practices

Provide data-driven targeted delivery of training & enablement to the Global Support teams where required

Interpret high level design documentation when troubleshooting latency to be able to isolate issues according to network blueprints aligned with business requirements

Integrate SSO and automate user provisioning in the Workiva platform with IdPs

Train, onboard, and develop support new hires in the areas of Networking and IAM

Lead swarms with the team to provide on-the-spot coaching where required, and organize and lead daily sync sessions

Lead by example as a true mentor to entry level engineers, setting the gold standard for Network and IAM Engineer performance, through strong technical capabilities and exemplary individual contributions

Promote a culture of continuous improvement, in alignment with the departmental vision

What You’ll Need

Minimum Qualifications:

4+ years of related career experience in Networking and IAM support within a technology organization

Typically required an undergraduate degree or equivalent professional experience in a related role

Preferred Qualifications:

Strong Acumen with SAML & SCIM protocols

Experience with Okta, AWS, Azure (Entra ID), GCP, Sailpoint, Ping Identity etc.

Experience troubleshooting and managing proxies and cloud security solutions such as Zscaler and NetSkope.

Networking and authentication related certifications such as CIAM, Security+, CCNA, Network+, AWS Solutions Architect, etc.

Project management framework knowledge and experience leading small to medium sized projects from idea to implementation.

Ability to set priorities, meet deadlines, and manage multiple work streams in a fast-paced, evolving environment

In-depth experience with networking devices such as firewalls, switches, and fabric interconnects.

In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols, network diagnostic tools, and access control models

Prior knowledge and understanding of common information security management frameworks

In-depth experience with defining secure and hardened information technology solutions, including IAM services

Hands-on experience with modern and enterprise authentication patterns and platforms

Experience and knowledge in diverse cloud security solutions.

High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgment and maturity where required

Deep-rooted understanding of networking operating systems

Experience mentoring a small team of entry-mid level engineers

Proven change management skills; an ambassador for change with a focus on delivering results

Travel Requirements & Working Conditions

Reliable internet access for any period of time working remotely, not in a company office

Occasional requirement for travel for customer and internal meetings