Job Description

About the team

Spruce, a Zillow® Group company, was founded in 2016 to deliver fast, frictionless and secure real estate closings, representing more than $20 billion of transactions nationwide. We are a team with diverse backgrounds and perspectives, from respected title and real estate industry veterans to innovative product managers, engineers and data scientists. What brings us together is our passion for building a better closing experience.

We believe that the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the products and services necessary to make that happen.

About the role

Spruce is looking for a Closing Coordinator to join the Customer Experience & Closing Team. The responsibilities of the Closing Coordinator role will include, but are not limited to, the following:

Providing exceptional customer service in handling phone, email, and SMS text message communications from customers, clients, and other stakeholders of our transactions;

Managing a real estate closing pipeline, in partnership with Closers and other operational stakeholders, to ensure our customers experience a smooth, on-time closing

Reviewing purchase contracts across multiple states and uploading relevant information to files;

Partnering with third-party vendors for on-time delivery and processing of necessary documents and services for closing;

Delivering and obtaining necessary information to and from buyers, sellers, agents, and lenders in preparation for closing;

Assisting in preparation of closing fees within the file, including calculation of recording fees and title charges, processing of invoices, and preparing payments for disbursement;

Assisting in preparation of documents for closing, including ensuring documents packages are prepared according to specific client preferences as well as to local county and state requirements;

Working cross-functionally with members of adjacent operations team, including exam, curative, funding, and post-closing, in a collaborative manner;

Delivering clear and effective feedback to workflow and platform enhancements made by the Spruce product, engineering, and data science teams.

In performing the above responsibilities, the Closing Coordinator will maintain adherence to performance metrics according to established service standards and key performance indicators.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $21.20 - $31.80 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

The ideal candidate will have an interest in providing excellent customer service and will thrive in a fast-paced, team-centric environment: Key attributes include:

Must have extensive customer service experience, working within or adjacent to real estate transactions.

Must have title and escrow experience at a national scale.

A customer service mindset, putting the buyers’, sellers’, agents’, and lenders’ experience above all else

A proficiency working with various technologies and applications, specifically workflow tools that support phone and email management

A mastery of prioritizing competing deadlines and multi-tasking across various transactions and tasks;

Effective and clear communication skills, both with external customers and internal team members;

The attention to detail required to accurately and completely prepare and review financial and settlement documentation;

The ability to learn and adhere to county, state, and regulatory requirements and nuance;

A forward-thinking approach to problem solving;

Enthusiasm to partner with our technical teams in discovery, testing, and feedback for new product enhancements and features;

An eagerness to grow within the role and develop the skills needed to progress into other senior positions within the closing operations team.

Fluency in spanish is a plus.