Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do

Position Title: SAP iXp Intern - Customer Engagement Support Operations

Location: Newtown Square, PA

Expected Start Date: March 2025

Contract Duration: 6 months

Work Hours: 40 hours per week - Full-time

The Customer Engagement Support Center Operations Role is responsible to deliver on any initiatives/activities assigned to them by their regional or global CES leadership. This is an internal role that helps support colleagues in customer facing positions. Successful candidates will have the opportunity to develop their engagement skills, business etiquette, and SAP customer and product knowledge; enabling possible transition into customer facing roles. The role will involve engagement with global leadership, their local CES team as well as an ongoing rotation of colleagues within the cloud support organization to help ensure the overall success of customer engagement and support experiences. CES Operations aid in the increased adoption and retention of Cloud subscriptions by helping CES team members promote successful customer engagements and support best practices.

EXPECTATIONS AND TASKS

Key tasks include, but are not limited to, the following:

Manage and review incoming CES requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CES to take appropriate next actions
Filter requests for critical situations that require immediate action
Schedule and participate in engagement support sessions with the assigned architects to better learn our customers’ business goals and to also better understand our internal customer success practices
Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items
Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement
Actively contribute in the collection and management of metrics required by the CES leadership
Update as requested appropriate CES content to JAM for the consumption of the CES team and its stakeholders

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

Education: Bachelor’s Degree or equivalent in IT, Business or related field of study

Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong writing and listening skills
Strong communication skills
Excellent attention to detail
Knowledge in or ability to learn SAP products/systems (S/4 HANA, BTP, HXM, etc.)
Willing to learn and self-driven individual
Work well with deadlines and have ability to multi-task
Proven ability to maintain confidentiality
English: Level 3: Fluent