Job Description

Job Overview

Are you passionate about customer training and learning enablement? Do you have a curiosity about creating content that fits seamlessly into a larger customer learning journey? We are seeking a hardworking and innovative Instructional Designer who will be responsible for working within a team environment to create engaging content for eLearning and virtual blended training solutions. In this role, you will design, develop, and implement training content for a variety of iCIMS customer-facing learning programs that will enable customers to get the most out of our Software-as-a-Service (SaaS) platform. 

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.?Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.?As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Partner with stakeholders and training team colleagues to create new learning content and update pre-existing materials.
Ability to craft engaging scenario-based modules that incorporate process overviews, system demos, and video explainers to add learning context to technical SaaS platform functionality training. 
Focus on creating engaging content that speaks directly to an audience of external customers, including both technical and non-technical audiences. 
Ensure learning content is reusable for multiple formats, including eLearning SCORM packages, embedded video, infographics, and in-app guidance. 
Meet all pre-defined objectives within timelines as outlined by project managers and maintain consistent communication lines with larger customer training team. 
Create learning content within pre-existing templates and design specifications so that it matches company branding guidelines. 
Manage multiple instructional deliverables from inception to completion, including concept design, scripting, content build, and final review and deployment. 

Qualifications

5+ years of Instructional Design experience with strong proficiency in eLearning and system functionality videos.
A minimum of 1 year of experience in creating customer-facing Training for software/SaaS platforms.
Confirmed experience using established methodologies in all stages of the instructional design process, includes needs assessment, analysis, design, development, implementation, and evaluation.
Proven understanding of publishing content to one or more Learning Management Systems (LMS).
Proven experience in designing interactive training using authoring tools such as Articulate 360/Storyline, TechSmith Camtasia/SnagIt, Powtoon/Vyond, and HTML based applications.
Ability to record quality voiceover content for a variety of video types.
Strong quality assurance and editing skills.
Experience with loading learning material into a Learning Management System (LMS) and outlining UX requirements for course shells and search keywords.
Strong ability to communicate effectively in visual, oral, and written form to all levels of the organization articulating key concepts in a concise and succinct manner.
Possesses outstanding time management, organizational and communication skills, and the ability to collaborate with members of a team. 

Preferred

Educational Degree focused on Instructional Design, adult learning and development, or related discipline 

PMP or Instructional Design Certification 

Experience with Pendo or other in-app product training solutions 
LMS administration experience