TM Technical Services Specialist (hybrid schedule)
Posted on: 30 Jul 2024
Midvale, UT
Job Description
Responsible to provide level 1 and 2 technical support and training for new & existing clients or users on the multiple Treasury Management products including Treasury Internet Banking, Remote Deposit, Positive Pay, ACH, Receivables Online, E-Invoicing and Payments, Outsourced Disbursements and other products. Training includes the introduction of the TM Knowledge Center to users and may require resolution of hardware/software compatibility issues.
Provides exceptional customer service to Treasury Management clients by assisting with complex technical issues related to installations and use of software for specific bank products. Identifies, investigates and proposes solutions to technical issues. Works toward a resolution to root causes to prevent recurring issues. Responsible for cross-affiliate support of complex client enrollments as assigned and for coordinating file testing and transmission setups. Keeps abreast of technology upgrades and product enhancements.
Adheres to Bank Requires a High School diploma or equivalent and 1+ years of banking, treasury and cash management products/services, IT hardware, software, computer applications, networks or other directly related experience.
A combination of education and experience may meet job requirements. Working knowledge of banking, treasury and cash managementproducts, application software, networks, PCs, LAN's, terminals and telephones. Good customer service, problem solving, analysis and communication skills, both verbal and written. Ability to train clients on Treasury Management products and systems. Ability to identify and resolve technical issues. Must be detail oriented. Good client relationship skills.
Amegy Bank
Houston, TX
More than 25 years ago, Amegy Bank entered the market with a small team who had big goals. Throughout the next two decades, that team grew into a talented family of bankers whose commitment to common-sense solutions and doing the right thing for clients still remains a priority today.
Amegy Bank believes in relationship banking, where clients know their bankers’ names and bankers know their clients’. We look at banking from our clients’ perspective and we make it easy for them to bank with us. Through what we call the “Community Banking Partnership,” we bring solutions to clients by being proactive and providing them access to all parts of the bank in their own geographic areas.
With more than 75 banking locations in Texas, we live and work here, so we understand the spirit and personality of our communities, industries and our economy. We specialize in banking privately owned business of all sizes and public companies in all industries with additional expertise in real estate, energy and correspondent banking. Supporting the deposit and loan capabilities of our business relationship managers is a highly experienced team of product specialists including SBA, cash management, fraud protection, international trade, investments, foreign exchange, corporate trust, retirement plan services, leasing, interest rate hedging and factoring. Equally as important, we offer a wide range of depository, lending, mortgage, brokerage, investment management, trust and internet services for consumers and private banking clients.
Amegy Bank is a division of Zions Bancorporation, N.A., which operates in nearly 500 local financial centers across 11 Western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming. Zions Bancorporation is in the S&P 500 and NASDAQ Financial 100 indices (NASDAQ: ZION).
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IndustryBanking/Financial Services
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No. of Employees1,600+
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Website
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Jobs Posted646
