Energy Management Customer Service Representative - Entry Level - Columbia, SC
Posted on: 13 Jul 2024
Columbia, SC
Job Description
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!?We know that the only way a business thrives?is if our people are thriving.?That’s?why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.?Who knows where our shared journey will take you?
Our?Smart Buildings?help to create efficient, safe, adaptable, and?responsible environments. Our aim?isn’t?just about improving?buildings;?it’s?about creating perfect places that improve people’s lives.
As the Energy Management Customer Service Representative, you will be the point of contact for your portfolio of clients who require Siemens’ Utility Bill Management Services, and you will work closely with internal teams (Utility Bill Processing, Energy data analysis, Payment teams, and Energy Procurement). Why is this so important??Our Energy Management Customer Service Representatives ensure that clients receive quality service they can expect from Siemens!
As an Energy Management Customer Service Representative, you will:
Answer inbound phone calls and emails within 24 business hours
Create, issue, and maintain standard and ad hoc reporting from our internal system
Distribute relevant mail to the correct contacts
Provide training on our client facing Navigator System
Assist team members during peak/critical times
Ensure clients receive all relevant communication from the Bill Management Program
You will make an impact with these qualifications:
Basic Qualifications:
High school diploma, state-recognized GED, or state recognized high school proficiency exam required
6+ months of contingent services
Experience communicating cost and usage issues to clients
Experience with opening and closing accounts on behalf of clients
Strong Multi Tasking skills
Ability to work independently in a very fast paced environment
Basic Excel Skills required
Strong communication skills – verbal and written
Travel may be requested but not required
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization
Preferred Qualifications:
4 year degree in any field
Customer Service Experience
Intermediate/Expert level in Microsoft Office
Working Knowledge of the Energy Industry
Siemens
Houston, TX
Siemens is a global powerhouse positioned along the electrification value chain – from power generation, transmission and distribution to smart grid solutions and the efficient application of electrical energy – as well as in the areas of medical imaging and laboratory diagnostics. Today, Siemens has around 377,000 employees in more than 200 countries/regions. We operate in production and manufacturing plants worldwide. In addition, we have office buildings, warehouses, research and development facilities or sales offices in almost every country/region in the world.
Siemens is setting the course for long-term value creation through accelerated growth and stronger profitability with a simplified and leaner company structure. The Siemens of the next generation will be inspired by its purpose and will be connected by its Ownership Culture. The main aim of the Vision 2020+ company strategy is to give Siemens’ individual businesses significantly more entrepreneurial freedom under the strong Siemens brand in order to sharpen their focus on their respective markets. Below the Group level, there will be three Operating Companies and three Strategic Companies. The realignment will enable Siemens to sharpen its customer focus and orient its activities on the requirements of the industries in which it operates.
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IndustryEngineering
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No. of Employees379,000+
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Jobs Posted2394
