Account Manager II
Posted on: 12 Apr 2024
Irvine, CA
Job Description
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses with powerful solutions for recruiting a diverse workforce. Through its JazzHR, Lever and Jobvite technologies, and NXTThing RPO services, Employ serves more than 21,000 customers across all industries.
What youll be doing:
Consistently achieve high customer retention and high year-over-year renewal rates by executing win/win strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship
Document issues using case format in our CRM system and defects in our bug tracking tool
Develop technical solutions to be posted to both internal and external knowledge base
Execute all phases of the retention/renewal lifecycle including communication, negotiation, revisions to terms and conditions, obtaining contract signatures, and filing appropriate paperwork to maximize account growth as well as upsell/cross-sell opportunities when appropriate
Work with customers to understand their unique goals and business processes as well as provide expert knowledge of our application to the customer, uncover roadblocks, and deliver strong account management capabilities
Identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
What youll bring:
Account Management experience working in software as a service (SaaS) Solutions and results/goals-oriented mindset
Sales background; quota carrying with a track record of success in selling
Experienced in: customer-facing role, renewal & revenue generation (sales) execution, analyzing customer accounts, identifying churn signals, account growth opportunities, presenting and selling to across C-suite level decision makers, identifying commercial opportunities and providing value- based solutions building relationships and collaboration closely with team members across all of Employs departments and stakeholders, forecasting and pipeline management
Saleforce Experience a plus
Typically requires a Bachelors degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Ingram Micro
Irvine, CA
Ingram Micro Inc. distributes information technology (IT) products; and provides supply chain and mobile device lifecycle services worldwide. The company offers IT peripherals, such as printers and scanners; digital signage products; CE products; AIDC/POS products; physical security products; components; and supplies and accessories. It also provides systems, including rack servers, tower and blade servers, desktops, portable personal computers, and tablets; and software products comprising business application, operating system, entertainment, security, storage, and virtualization software products, as well as middleware and developer software tools.
In addition, the company offers networking hardware, such as switches, hubs, routers, wireless local area networks, wireless wide area networks, network interface cards, cellular data cards, network-attached storage, and storage area networks; communication products that consist of voice over Internet protocol, communications, modems, phone systems, and video/audio conferencing; and network security hardware, including firewalls, virtual private networks, intrusion detection, and authentication devices and appliances.
Further, it provides mobile handsets, tablets, navigation devices, aircards, SIM cards, flash memory, and other mobile companion products; multi-vendor solutions; integration, marketing, financing, training and enablement, technical support, and inventory management services; and electronic commerce tools. The company sells its products to resellers of IT products and services through sales representatives. It has a strategic alliance with Microsoft Corp. to build, scale, and monetize cloud and digital services with the CloudBlue platform. Ingram Micro Inc. was founded in 1979 and is headquartered in Irvine, California. Ingram Micro Inc. is a subsidiary of Tianjin Tianhai Investment Co., Ltd.
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IndustryInformation Technology
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No. of Employees33,000
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Website
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Jobs Posted709
