Senior Account Manager, Uber Eats
Posted on: 30 Nov 2023
Seattle, WA
Job Description
About the Role
The Senior Account Manager role is a great opportunity to demonstrate your relationship management and sales skills! This role focuses on post-sales for top Small-to-Medium sized businesses. This individual will work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are essential to retaining our highest value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.
What You'll Do
Lead a book of business of top SMB restaurant partners on the Uber Eats platform
Proactively identify key risks within your book of business, and engage Restaurant partners through outbound phone calls, monthly reviews, and ongoing performance delivery
Find opportunities to cross-sell related products by working cross-functionally to expand your accounts
Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
Maintain communication channels with merchants via email, phone, and face-to-face meetings
Champion restaurant partner feedback to help drive insights
Act as an ambassador of Uber Eats' mission, brand, and product
Basic Qualifications
At least 4 years of experience in sales, operations, account management, or similar functions
Bachelor's degree
Proficiency in Salesforce and Google Sheets/Excel
Preferred Qualifications
Experience in the commercial industry
Strong critical thinking ability
Analytical skills - ability to segment large data sets and turn them into actionable results to drive KPI through Excel/Google Suite and Salesforce
Outstanding work ethic and attention to detail
Excellent communication
Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
Willingness to roll up your sleeves, and get in the weeds with our highest value partners
Experience creating processes and solving problems in scale
Strong leadership skills
Uber Technologies, Inc.
San Francisco, CA
Uber Technologies, Inc. develops and supports proprietary technology applications that enable independent providers of ridesharing, and meal preparation and delivery services to transact with end-users worldwide. The company operates in two segments, Core Platform and Other Bets. Its driver partners provide ridesharing services through a range of vehicles, such as cars, auto rickshaws, motorbikes, minibuses, or taxis, as well as based on the number of riders under the UberBLACK, UberX, UberPOOL, Express POOL, and Uber Bus names; and restaurant and delivery partners provide meal preparation and delivery services under the Uber Eats name.
The company also offers Uber Central, a tool that enables companies to request, manage, and pay for rides for their employees, customers, or partners; and Uber Health, which allows healthcare professionals to arrange rides for patients going to and from the care destinations. In addition, it provides freight transportation services to shippers in the freight industry under the Uber Freight name; leases vehicles to third-parties that use the vehicles to provide ridesharing or eats services through the platforms; and provides access to rides through personal mobility products, including dockless e-bikes and e-scooters under the JUMP name. The company was formerly known as Ubercab, Inc. and changed its name to Uber Technologies, Inc. in February 2011. Uber Technologies, Inc. was founded in 2009 and is headquartered in San Francisco, California.
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IndustryTransport/Delivery Services
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No. of Employees22,263+
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Website
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Jobs Posted187
