Job Description

Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our brand promise – Makes Work Life Better™ – is the commitment we make to our employees, our customers and their employees, our partners, and to the communities we operate in around the world. As the pace of change accelerates, our modern technologies help our customers adapt, evolve, and win in today’s borderless, flexible, and skills-based work world. 

Dayforce is Ceridian’s award-winning cloud HCM platform. Its single solution, single database, and single continuous calculation engine helps customers achieve increased efficiencies, productivity, and best-in-class compliance. Dayforce is the people platform for the global workforce. 

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in United States and Canada

About the opportunity 

The Director, Services is responsible for end-to-end delivery of large, complex, multi-dimensional Dayforce HCM solutions through a team of consultants, project managers and other subject matter experts. Key responsibilities include; project sponsorship and profitability, customer relationship management, resourcing and people management. In addition, the Director, Services contributes to the growth of the Services practice and participates in the sales cycle to determine scope and effort and set expectations for project delivery.

What you’ll get to do 

Manage a portfolio of complex, multi-disciplinary projects to ensure quality, on-time and on-budget implementations using a mix of global resources
Ensure team targets are met and seek ways to exceed targets
Ensure adherence to highest quality standards in project delivery consistently utilizing Ceridian HCM tools, techniques and methodology, and contribute to enhancement of quality standards
Manage executive level customer relationships and provide team oversight through Ceridian implementations, including charter accounts 
Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities 
Responsible for project staffing and resource management on a broad range of complex implementation engagements 
Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations 
Take a leadership role in the company’s internal, departmental and cross-departmental initiatives 
Expand services sales in the existing customer base by promoting strict change control and effective project governance 
Collaborate with Ceridian partners and provide Ceridian sponsorship and governance on partner-led implementations 

What’s in it for you 

Encouragement to be the best version of yourself at and away from work:

YOUnity diversity and inclusion programs
Amazing time away from work programs 

Support for your total well-being through our “Wellness at Ceridian’ programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and experience we value 

Bachelor’s degree or equivalent experience 
Master’s degree or post graduate coursework an asset 
10+ years of experience in human capital management applications consulting preferred 
5+ years in Consultant role with Ceridian HCM an asset 
Proven track record of meeting and exceeding Implementation targets 
Strong background in leading software implementation projects including experience developing project team structures and governance models 
Demonstrated experience translating customer business requirements into workable software solutions 
Proven experience in change management and business process mapping 
Demonstrated blend of strategic and operational experience leading and developing highly skilled teams 
Excellent customer relationship and business acumen 
Demonstrates full competence in business function 
Ability to provide direction to multiple complex projects, customers and prospects at the same time and manage competing priorities 
Excellent organization, communication and collaboration skills; ability to translate complex, multi-dimensional issues into business impacts and propose solutions that produce a win-win outcome 
Ability to effectively manage resources and performance to meet current and future demands 
Ability to coach and mentor consultants and project managers on consulting, solution delivery and change control tools and techniques; ability to provide thought leadership in implementation improvement initiatives 

What would make you really stand out 

Expert knowledge of common human capital management (HCM) business practices
Experience managing the implementation of one or more of the following applications in addition to Ceridian HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, ADP, Workday
Deep understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices

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