Job Description

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

A Business Operations Analyst conducts user acceptance testing of various customer and agent applications for our Wireless brands.  A successful analyst supports project success and completion by working with various business teams to ensure accurate testing of project features.  This position may require night and weekend work, both scheduled and unscheduled.

Key Responsibilities:

Detail Oriented – Develop and maintain test cases, using business/IT requirements to ensure software and application changes meet outlined requirements
End-User Experience – Evaluate requirements for business needs and execute testing with the optimal user experience in mind
Relationship Focused – Works well with various departments throughout the company, including marketing, sales, product, IT, and, at times, third-party vendors Pro-actively communicate changes, improvements, and defect fixes to larger audiences
Production Support – Aide business partners and incident management teams in identifying, root-causing, and resolving production issues in a timely, effective manner

Skills, Experience and Requirements

Skills and Qualifications:

Aptitude for defining problems, establishing facts, and drawing valid conclusions.
Ability to plan for future work while maintaining current deliverables
Must be able to handle different situations and tasks with minimal direct oversight from management
Strong competency using Google Suite is desired. Experience / familiarity using project management software (Rally, Service Now, HP ALM) is preferred