Job Description

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.?Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.?Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.

A role with Fulfillment Operations means a big opportunity to continuously elevate the guest and team member’s experiences to excel Target’s digital services and remain ahead of our competition. Leading this fulfillment team will provide you an opportunity to work in a space with rapidly changing guest and operational needs. 

As the Director, Fulfillment Operations – Network Operations and Performance Management, you will lead a team focused on enabling 1900+ stores, fulfillment centers and flow centers to deliver millions of fulfillment orders to guests every day. Your team is the primary day to day connection to all fulfillment node leadership teams and is responsible for ensuring that each node have what they need to deliver for the digital guest.  Your team will be responsible for four main operations functions. 

First, your team will be responsible for working with various partners across GSCL, Merch, and Finance to build unit volume forecasts by location by day, develop tools and resources to help each node plan and manage fulfillment workload, payroll, staffing, and workload management decisions. Secondly, your team is responsible for both day-to-day and event network management, ensuring that each node can fulfill all orders, keeping the network volume moving smoothly, and maintaining guest experience at all times. You will be responsible for working with product and tech teams to build a sustainable network management system capable of handling volume management through 2027.  Your team will also be responsible for serving as the communications and training intermediary to stores teams for on behalf of the broader fulfillment team, supporting reporting creation and usage, creating and improving training and working with communications resources to inform and support store teams on behalf of all fulfillment initiatives.  Finally, you and your team will be the primary contact to stores, FC, and Flow Center to create a feedback loop between field leaders and the fulfillment network management to inform decision making and best practices.  You will be responsible for sharing back to HQ partners any relevant field feedback, providing input and suggestions to fulfillment initiatives on behalf of fulfillment nodes. 

About You:

Four-year college degree or equivalent experience
10+ years of demonstrated experience building and leading a diverse, inclusive, and engaged team
5+ years of retail operations or stores management, preferably in fulfillment services
Proven experience creating, facilitating and consulting with senior leadership while influencing large scale strategies
Outstanding interpersonal, written and verbal communication skills, able to interact with all levels of leadership and simplify communications for large audiences and senior leaders  
Proven ability to develop and implement strategies in an ambiguous and matrixed environment
Demonstrated ability to translate large quantities of data into practical applications for key stakeholders
Experience influencing across all levels with ability to effectively lead through conflict and competing priorities
Energized by ambiguity and comfortable leading teams, partners, and key stakeholders through it
Ability to establish and maintain cross-functional working relationships across multiple levels
Expert problem solver with an ability to structure complex & ambiguous projects into meaningful components and create a plan to solve them
Ability to operate and adapt in an ambiguous and rapidly changing work environment
Experience in managing priorities and able to work in high-intensity situations with tight deadlines