Job Description

POSITION SUMMARY:

Prepares dietary information for use by kitchen personnel in preparation of foods for hospital patients. Personally obtains meal requests directly from patients in accordance with patients prescribed diet and verifies any potential allergy/health related conflicts. Processes new diets and changes as required. Provides information to kitchen personnel of food requirements. Assembles patient’s trays and verifies accuracy to patient’s requests.

Union and Steward Benefits to help you live well!

Low cost Medical/Prescription Drug Insurance through BCBS
Dental and Vision Insurance
401k via Fidelity for eligible employees with company match
Flexible Spending Accounts
Worldwide Travel Assistance
Short- and Long-Term Disability Insurance
Auto and Home Insurance
Hospital Indemnity Insurance

QUALIFICATIONS:

High diploma or equivalent required
One to two years of relevant experience preferred

REQUIRED KNOWLEDGE & SKILLS:

Ability to read, write and speak and communicate in English. Strong communication skills required. Must be a team player. Must be able to lift and push fifty (50) pounds. Able to work independently and communicate well across disciplines.
Basic computer skills
Ability to perform basic math
Basic knife skills (dicing, cutting, slicing)
Ability to engage in 2 way courteous, respectful communication with patients, visitors, staff and managers

KEY RESPONSIBILITIES:

Obtains appropriate meal selections on assigned floors from all patients
Prints diet sheets and update menus based on diet order, diet changes, allergies, food preferences, restrictions etc
Accurately serves food and beverages to patients in accordance to the patient’s diet prescription and allergies
Accurately records all special requests by patients i.e food preferences, thickened liquids etc
Verbally communicates patient concerns with either Patient Services Manager or Clinical Dietitian i.e. education needs, inadequate meal consumption, patient complaint
Accurately prepares and delivers breakfast, lunch, and dinner meals to patients, including late trays
Alerts unit staff (i.e. nurses, doctors) when patients need assistance &/or if clarification regarding a patient’s diet is needed
Serves meals to patients in a friendly, respectful manner
Rounds back with all patients to ensure satisfaction
Follows infection control protocols as posted i.e hand hygiene, gown, gloves
Maintains patient confidentiality
Uses both patient identifiers when taking patient menus and delivering trays
Always maintains a pleasant, helpful, and respectful attitude toward patients, co-workers, managers, and visitors
Adheres to and actively participates in the safety and sanitation of the department
Maintains cleanliness of and general maintenance of in-unit kitchenette i.e record temperatures, stock, discard outdated products etc
Follows FIFO (first in, first out) method when stocking both within the department as well as patient kitchenettes
Collects patient trays, strips trays and work in dish-room
Assists in other patient related assignments i.e. wrap silverware, portion applesauce
Prepares patient sandwiches, fruit plates, milk shakes, toast etc as assigned; Basic knife skills (dicing, cutting, slicing)
Answers phone calls in a respectful and professional manner
Assist with Catered events as deemed necessary
Records temperatures of meal and serves hot food on the tray-line
Consistently maintains a clean, well-groomed appearance and follows department policy for uniforms
Responds to others in a flexible, helpful manner especially in times of increased activity, staff shortages or shifting priorities. Engage in teamwork.
Keep within the established timelines of the department.
Maintains a clean work environment and adopts a “clean as you go” philosophy
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
Performs other duties as assigned