Softlines Associate
Posted on: 9 Jan 2023
Tamiami, FL
Job Description
The Softlines Associate is responsible for enhancing the experience of Members and driving sales, providing courteous and proactive support to Members by making sure that all apparel and home areas are well maintained, have appealing displays and are inviting to members to shop.
Responsibilities/Skills/Experience Requirements
JOB DUTIES/RESPONSIBILITIES:
• Takes ownership for enhancing the Member experience in the store and at every touchpoint. Provides the highest degree of Member service by making the Member the first priority. Demonstrates the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions
• Versed in the benefits of Shop Your Way, credit and leasing, warranty and protection plans
• Greets any Members in a professional and engaging manner demonstrating a Member First experience and supporting local execution of SYW related initiatives
• Completes Member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes
• Assist Members to find the products they are looking for by walking them to the areas of the store and assisting with merchandise selection
• Completes Member transactions accurately and efficiently at the point-of-sale
• Utilizes Web to Store and Store to Home and other integrated retail processes as methods to enhance the Member's shopping experience
• Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform this activity. Performs promotional ad setup and take down without error or omissions. Sets and maintains sales floor to national merchandising and presentation standards
• Assists store leadership, where appropriate, in resolving or facilitating the resolution of Member issues
• Completes merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours
• Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives
• Adheres to merchandise protection standards
• Responsible for keeping the department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for Members
• Performs other duties as assigned
REQUIRED SKILLS:
• Basic reading, arithmetic, and writing and oral communication skills
• Working while standing for long periods of time
• Lifting and holding bulky and large-sized merchandise, up to 50 lbs
• Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job -- Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job
• Associates under the age of 18 -- prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
• Basic Internet navigation skills
PREFERRED SKILLS:
• Retail Experience
• Good Organizational Skills
JOB REQUIREMENTS:
• High school diploma or equivalent
• Less than one year of related experience
• 16 years of age or older
Sears Holdings
Hoffman Estates, IL
Sears Holdings Corporation operates as an integrated retailer in the United States. It operates in two segments, Kmart and Sears Domestic. The Kmart segment operates retail stores that offer a range of products, including consumer electronics, seasonal merchandise, outdoor living, toys, lawn and garden equipment, food and consumables, and apparel; and in-store pharmacies. It provides merchandise under the Jaclyn Smith, Joe Boxer, Route 66, Cannon, Adam Levine, Levi's, Lands' End, and Craftsman labels; Sears brand products, such as Kenmore and DieHard; and Kenmore-branded products. As of February 3, 2018, this segment operated approximately 432 Kmart stores. The Sears Domestic segment operates stores that provide appliances, consumer electronics/connected solutions, tools, sporting goods, outdoor living, lawn and garden equipment, apparel, footwear, jewelry, and accessories, as well as automotive services and products, such as tires, batteries, and home fashion products.
It also offers parts and services to builders, developers, designers, and commercial and residential customers; parts and repair services for appliances, lawn and garden equipment, consumer electronics, floor care products, and heating and cooling systems; home improvement services, such as siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair; and protection agreements and product installation services. This segment provides merchandise under the Kenmore, DieHard, WallyHome, Bongo, Covington, Simply Styled, Everlast, Metaphor, Roebuck & Co., Outdoor Life, and Structure brands, as well as under the Craftsman, Roadhandler, and Levi's, brands.
This segment operated 547 full-line stores and 23 specialty stores. Sears Holdings Corporation was founded in 1899 and is based in Hoffman Estates, Illinois. On October 15, 2018, Sears Holdings Corporation along with its affiliates, filed a voluntary petition for reorganization under Chapter 11 in the U.S. Bankruptcy Court for the Southern District of New York.
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IndustrySales/Retail
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No. of Employees89, 000
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Website
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Jobs Posted4019
