Job Description

RESPONSIBILITIES

Do your friends describe you as a “people person?” Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist -Brokerage Sales.

Here’s what your day-to-day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. As for the future, this role has multiple career paths, and we love to promote from within. 

So what can we do for you?

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes. The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of the team.

Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events... We could go on and on!

Can you go with the flow?

The ever-changing nature of this global pandemic means our work model is constantly evolving. No surprise, right? The one certainty here at C.H. Robinson is that your health and safety are our top priority. With offices around the globe, we continuously monitor guidelines and protocols to protect your wellbeing, and the wellbeing of your family and community.

Long-term, this position offers you the flexibility to work remotely 1-2 days per week, and your recruiting team will fill you in on details for your exact position and location in the meantime, depending on the current situation.

We recognize life’s not all about work. That’s why our hybrid work model gives you the flexibility to create a career that works with your personal and professional goals.

On your next adventure, you’ll:

Build and develop relationships with customers to ensure continued partnership

Communicate shipment updates proactively and accurately ensuring a customer centric approach Analyze customer inquiries and provide quality and timely insights and updates to your customers

Proactively identify opportunities to improve operational efficiency

Respond to customers with a sense of urgency to provide an excellent customer experience

Recognize opportunities and leverage automation to take action and promote value

Call on dormant customers to reestablish contact and generate demand

Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations

Network internally with Account Management, Operations, and Capacity teams

You’re a great fit if you have:

High School Diploma or GED equivalent

Previous Customer Engagement Experience

Ability to travel up to 5% (domestically)

Even better if you:

Value a diverse and inclusive work environment

Have basic proficiency in Microsoft Office Suite of Programs

Display attention to detail, accuracy, and problem solving

Exhibit demonstrated negotiation, collaboration, and influencing skills

Hold a Bachelor’s Degree from an accredited college or university