Job Description

About the opportunity

The Implementation Program Director is responsible for end-to-end delivery of complex, multi-dimensional Ceridian HCM solutions through a team of consultants, project managers and other subject matter experts. Key responsibilities include; project staffing, sponsorship and profitability, customer relationship management, and people management. In addition, the Director role contributes to the growth of the Implementation practice and participates in the sales cycle set expectations for project delivery.

What you will get to do

Achieve and exceed implementation targets
Ensure project team targets are met and seek ways to exceed targets
Manage a portfolio of complex, multi-disciplinary projects to ensure quality, on-time and on-budget implementations using a mix of global resources
Support and provide leadership in the sales cycle through executive level prospect meetings and solution reviews
Increase the value of the Ceridian application for customers
Expand services sales in the existing customer base by promoting strict change control and effective project governance
Collaborate with Ceridian partners and provide Ceridian sponsorship and governance on partner-led implementations
Team with service delivery managers and support teams to promote user adoption and effective use of the implemented solution
Ensure High Customer Satisfaction and referenceability
Ensure adherence to highest quality standards in project delivery consistently utilizing Ceridian HCM tools, techniques and methodology, and contribute to enhancement of quality standards
Manage executive level customer relationships and provide team oversight through Ceridian implementations, including charter accounts
Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities
Responsible for project staffing and resource management on a broad range of complex implementation engagements
Motivate teams to document solutions and contribute to internal knowledge share
Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
Take a leadership role in the company’s internal, departmental and cross-departmental initiatives
Increase engagement and capabilities of team resources
Manage and coach new and experienced resources to execute effectively and fulfill practice objectives
Leverage shared implementation services and subject matter experts to augment team core skills and increase project to resource ratios; provide thought leadership on ways to maximize team capabilities
Provide coaching and mentoring to improve performance and drive career development
Build team expertise and confidence in project delivery work through real-time feedback and coaching
Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner

What’s in it for you

Encouragement to be the best version of yourself at and away from work:

YOUnity diversity and inclusion programs
Amazing time away from work programs 

Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and experience we value

Bachelor’s degree or equivalent experience
Master’s degree or post graduate coursework an asset
10+ years of experience in human capital management applications consulting preferred
5+ years in Consultant role with Ceridian HCM an asset
Proven track record of meeting and exceeding Implementation targets
Strong background in leading software implementation projects including experience developing project team structures and governance models
Demonstrated experience translating customer business requirements into workable software solutions
Proven experience in change management and business process mapping
Demonstrated blend of strategic and operational experience leading and developing highly skilled teams
Approximately 25% travel

Technical Skills Requirements

Mastery in Microsoft Office products
Consulting and management experience in a SaaS / Cloud computing environment
Experience managing the implementation of one or more of the following applications in addition to Ceridian HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, ADP, Workday
Expert knowledge of common human capital management (HCM) business practices
Ability to effectively implement all Ceridian HCM modules an asset
Deep understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices
Ability to prepare and present documents to prospects and customers on Ceridian's Implementation approach and best practices; ability to sell the value of Ceridian's Implementation methodology to executive level prospects
Previous services sales experience an asset; comfortable interacting with the Sales team and C level prospects to close deals
Solid understanding of relational databases and SQL an asset
Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
Ability to forecast and deliver on targets on a quarterly basis
Ability to leverage analytical and technical skills to influence key strategic decisions

Functional Skills Requirements

Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to provide direction to multiple complex projects, customers and prospects at the same time and manage competing priorities
Excellent organization, communication and collaboration skills; ability to translate complex, multi-dimensional issues into business impacts and propose solutions that produce a win-win outcome
Ability to effectively manage resources and performance to meet current and future demands
Ability to coach and mentor consultants and project managers on consulting, solution delivery and change control tools and techniques; ability to provide thought leadership in implementation improvement initiatives
Promotes and ensures team adherence to Implementation methodology, best practice guidelines and Consulting@Ceridian guidelines; provides thought leadership to improve the practice
Ability to work collaboratively with the Sales team and take a leadership role in implementation

#LI-Remote