Job Description

About the Position

The Service Consultant is responsible for guiding the project lifecycle phases of a new client coming onto Ceridian’s system or an existing client upgrading to a new Ceridian processing product. They work in a project team to provide clients with effective solutions that are aligned to our commitment of reliable, repeatable and quality implementation practices.

What you'll get to do

Weekly client meetings for guidance on different talent modules.
Scheduling client meetings and Preparation of minutes of meetings.
Assist and guide clients in implementing their talent module, resolving client issues and providing best practices during implementation sessions
Will work in conjunction with Project Manager and Project Team in the completion of an implementation.
Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers and peers.
Works independently at resolving project issues and escalating when appropriate.
Tests and documents and custom solutions for customers. Problems are often unprecedented and may require analytical skill and detailed problem determination to provide the appropriate resolution, coordination and implementation of customized front end and/or core end solutions.
Ensures a smooth transition to the support team.
Responsible for contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes.
Demonstrates agility by efficiently problem-solving issues throughout the project
Maintain accurate and timely updates within the project tracking, time tracking and client billing systems

What's in it for you

Encouragement to be the best version of yourself at and away from work:

YOUnity diversity and inclusion programs
Amazing time away from work programs 

Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events

Skills and Experience we value

Bachelor’s degree or diploma in IT or any IT related field.
Exposure to basic project management principles
Minimum 2-3 years in consultancy
HCM implementation experience
Proficient in Microsoft Office products
Bilingual (French/English) is required

What would make you really stand out

Consultancy (Guide customers/stakeholders, be accountable, follow project methodology, demonstrate agility and deliver technical solutions)
Excellent communication (both oral and written)
Analytical and logical reasoning
Works independently with minimal oversight and demonstrates good judgment
Works on problems of diverse scope where analysis of data requires evaluation
Demonstrates ability in translating customer business requirements into workable business solutions
Good time management to ensure on time deliverable.

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