Job Description

About

Tenna is searching for a motivated and driven Customer Success Administrator. The Customer Success Administrator will assist with planning, scheduling, billing, and other logistics related details tied to the implementation of Tenna’s products. Successful candidates will have the ability to execute highly detailed work and preferably have a background in the construction field, particularly heavy civil construction. Candidates should also possess the ability to successfully collaborate with a variety of internal teams, field personnel, as well as external customers. If you’re looking for a fast-paced role that will challenge you to flex your problem solving and project management skills – this might be the perfect role for you.

At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform.  Apply now!   

Responsibilities

Supports the overall process of getting new customers onboarded, working closely with the Customer Success Team to advance customers through the onboarding process
Assists with the planning, scheduling, and logistics of our field installation teams, working closely with supporting departments
Reviews, and edits customer onboarding plans in tandem with the Director of Implementation. Assists in coordinating onboarding meetings
Participates in customer facing meetings to gather necessary details to help plan successful field installations
Assists in following-up with customers to ensure onboarding schedules remain on track and they can meet key deadlines within the process
Works with the Director of Implementation to ensure onboarding plans are approved prior to team deployments, and final field signoffs are completed in a timely manner
Assists the field team with change orders and facilitates the necessary workflows. Audits billing documentation, change orders and refunds for accuracy
Trains newly hired team members on how to use internal communications tools and reviews onboarding plans 
Assists in completing ad hoc Implementation and Customer Success projects and tasks
Partners with the leadership team to maintain the file structure within internal communications tools, ensuring documents are archived as needed
Assists in performing periodic Trello audits to ensure updates are processed in a timely manner and all customer follow-ups are occurring on schedule
Updates various Customer Success and Implementation project management tools as needed
Edits various departmental documents and presentations. Pulls periodic reports upon request
Audits and supports employees with time and expense entries as needed
Assists in the auditing time entry and expenses as needed

Job Requirements

High School diploma/GED required or equivalent work experience.
2+ years’ experience working in an admin, coordinator, planning or logistics related role
Experience working within construction technology or within the construction industry is an absolute plus
Strong experience with Microsoft Excel, Word, PowerPoint, and Outlook is required
Strong experience creating and editing polished documentation on behalf of leadership
Familiarity with Salesforce and/or similar CRM experience is strongly preferred
Ability to work within construction site environments, high/low temperatures, and outdoor elements on occasion
Strong attention to detail; strong planning and problem-solving skills
Excellent verbal and written communication skills
Strong interpersonal skills, has the ability to hold others accountable while maintaining strong working relationships with others
Diligence and organization in managing information
Self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude
Nimble and adaptable to a fast-paced environment

Benefits, Perks, & Additional Information:

Full-time opportunity
Location: Remote – Nationwide
Travel is required, up to 15%. A valid Driver’s license is required for the role
Competitive compensation packages offered
Opportunities for growth and personal development within highly dynamic team
Robust, low-cost benefit packages offered
Benefit coverage begins the first date of employment
Dependent Care offered
401k match
Employee referral bonuses