Job Description

POSITION SUMMARY:

This Clean Product Value Chain Marketing Analyst position actively assists in facilitating the Salesforce team goals, primarily supporting the Salesforce platform and surrounding projects, implements process improvements by participating in and/or leading cross functional teams, interviewing stakeholders, and providing recommendations to management. This individual will have the opportunity to interact with Global Clean Products Value Chain Senior Management and Business Units, the Information Technology group, field personnel, and many other internal organizations who interact with the Clean Product Value Chain organization and vendor, SalesForce. The position is an excellent opportunity for a self-starter, someone inquisitive, proficient in Microsoft Excel and a willingness to learn and support both internally developed and third-party applications.

KEY RESPONSIBILITIES:

Support Salesforce instance and all process within the application.
Participate and assist in implementing enhancements and projects surrounding SalesForce and myMPCCommunity.
Support Org consolidation bringing the Salesforce West and East into one Salesforce instance.
Leverage technical and analytical expertise to evaluate business processes, anticipate requirements, look for process improvement, and develop/implement solutions.
Work with the business to develop optimization strategies, communicate insights, and plans to cross-functional team members and management.
Lead and participate in projects. Will dig into processes, identify improvements, challenge the status quo, provide training, and champion initiatives.
Assist business in understanding the impact of their requests on associated applications and other business units.
Refine requirements into a state that can be leveraged by software developers (both internal and external developers).
Coordinate with the business and project leaders to develop Salesforce communication, training, and implementation plans that address people, process, and technology changes associated with the successful implementation of the initiative.
Provide day-to-day end user support and assist users with best practices to improve and increase their knowledge of Salesforce.
Troubleshoot production incidents in complex, multi-application environments.
Collaborate with the Salesforce support team which includes internal personnel, contract developers and Salesforce support personnel.

EDUCATION & EXPERIENCE:

Bachelor’s Degree required; information technology, marketing, business management, or Engineering preferred.
Salesforce Experience
Strong analytical, systems knowledge/proficiency, communication skills and a multi-tasker.
5+ years of experience.
Limited travel will be required (< 10%).