Job Description

Job Details

The Professional Services organization is passionate about delivering Salesforce's premier product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap, and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.

Our organization is made up of thousands of the world’s leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.

Technical Architect Role

Salesforce Professional Services is looking for multiple Technical Architect positions at various levels throughout the United States. As a Technical Architect, with a focus in the public sector - you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.  Here are some salient responsibilities the role entails - 

Serve as a trusted advisor to the client

Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise

Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking

Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

Minimum Requirements:

5+ years enterprise architecture or consulting experience 

Strong application design skills combined with strong data, integration, and security architecture skills

Industry work experience in the Public Sector

Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences

Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

A great listener with the ability to connect with people in diverse roles

Proven ability to analyze, design, and optimize business processes via technology and integration

Resourceful and innovative thinker who can work through and solve problems

Required Qualities:

TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability

Good Teammate: Proficient at collaboration and working with members of a team

COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Preferred Requirements:

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative subject area. Equivalent demonstrable work experience in lieu of a degree will be considered

Ability to convey and convince customers of best practices at various levels within a large organization

Application design and development background

Travel may be required and varies depending on the client requirements

Strong Enterprise Architecture background would be favorable

Relevant Salesforce experience is desired 

Highly beneficial to have any Salesforce product certifications prior to joining:

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Platform App Builder

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Service Cloud Consultant

Preferred Qualities:

LEADERSHIP: Self-aware; proficient at building strong relationships

Inspiring leader: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller