Job Description

Description

The Avon Company is a leading social selling company in the US, Puerto Rico and Canada. For over 135 years, Avon has been empowering women to grow a business on their own terms. With a product portfolio that includes award-winning beauty, fashion, and health and wellness products, our brand name opens doors. After all, everyone knows Avon. We inspire the financial independence, health and wellbeing of women – and this includes our long standing commitment to the fights against breast cancer and domestic violence.

We are the team that is rapidly reinventing one of America's iconic brands and building a modern experience for our Representatives and consumers. Our team members are rewarded through meaningful work, great compensation package, and a comprehensive benefits plan.

Together, we imagine, we create, we grow, we win. Together, we are Avon. Will you join us?

GENERAL FUNCTION

The Business Analyst utilizes analytical skills and strong business knowledge to assess New Avon Care Center operational challenges & develops recommendations for improvement. This role initiates a proactive, methodical and innovative approach, to deliver accurate, high impact, actionable intelligence in a fast paced, operations environment. These analyses focus on continuous improvement of business performance and identification of opportunities that will lead to demand reduction, increased customer satisfaction and cost containment. This position develops data analyses to compare operational results to forecasted targets designed to make the best use of resources,  ensuring that service goals are met, trend variations are detected & assessed and results are predicted within a reasonable variance of actual results. 

DUTIES AND RESPONSIBILITIES

Develops, maintains and publishes standard reports for executive operations
Defines processes and protocols for ensuring the quality of reporting outcomes and analyses; identifies ways to ensure data integrity and validates reporting results to deliver a high degree of confidence in the final outcomes.
Works with leadership team and business partners to identify business challenges and opportunities for improvement
Uses data effectively to develop hypotheses, test and analyze outcomes and recommend solution options
Supports development of business cases that drive operational efficiency
Analyzes complex data, identify anomalies, and provide useable insight to internal and external stakeholders
Identifies opportunities for cost avoidance/savings, and process and control improvements
Prepares documentation and analytical reports that effectively summarize results, assumptions, and conclusions
Develops in-depth understanding of underlying data, data structures, and business uses of data
Interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining
Analyzes reports to identify operational trend variations and underlying drivers across all channels
Develops strong relationships with business partners and solid understanding of connectivity to contact drivers

QUALIFICATIONS

Bachelor’s degree in analytics, mathematics or related field preferred
Experience using tools like tableau, SAP business objects, microstrategy, etc.
Experience building and managing a hosted data warehouse a plus
Minimum 3-5 years experience operating as a business analyst in a medium to large operation, preferably a contact/call center environment
Strong analytical acumen with the ability to uncover insights and create stories by seamlessly integrating a variety of data sources
Strategic, independent and progressive thinker
Extensive knowledge of database management tools
Experience developing analyses on operational and process efficiency improvement initiatives
Ability to break down ambiguous issues into actionable insights
Strong written and verbal communication skills
This position is 100% remote. Prefer candidates within the Cincinnati/Northern Kentucky area but will consider remote candidates.