Job Description

Overview

At Office Depot and Office Max, every leader is responsible for growing total sales within the location.  The Sales Manager will partner with the General Manager to drive the overall sales culture within the location. He/she is accountable to achieving sales plan for all sales including copy and print, technology, subscriptions, and business services.  He/she will assist in the day to day operations, and work with the General Manager to develop overall store strategies and tactics and is expected to know how the store is performing relative to the sales target/plan and will apprise the General Manager of results. Will articulate areas of opportunity and devise and execute an action plan to resolve. The person in this role also has accountability for driving the store’s overall sales training to ensure appropriate Office Depot and Office Max’s selling techniques are executed. This position develops talent, provides positive and constructive feedback, and appropriate coaching and counseling to associates. The person in this role will lead, motivate and inspire associates and foster a customer/client first environment resulting in a memorable and positive client experience; building customer retention, strong relationships, and brand awareness and loyalty.  The Sales Manager is also a “Key Carrier” and will be considered the Leader on Duty in the absence of other management.
 
The Sales Manager assists with the merchandising, operations and execution of store and company standards in addition to resolving both associate and customer relations’ concerns. He/she will proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture. Quickly builds ongoing customer/client relationships and becomes a trusted advisor. Partners with General Manager to execute on new business-related services and product launches and develop strategies to improve conversion and Average Order Value (AOV). Is as a Change Champion, supporting and initiating change.    The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Responsibilities

1. Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional customer/client service delivery. Creates and manages a sales focused environment through the training and development of associates. Accountable for the assessment and development of all services and sales associates, ensuring that all associates have completed and maintain their certification, as applicable (print, tech, etc.) 
2. Deliver exceptional customer/client service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Builds a culture which drive sales through motivating associates to be product experts and customer focused.  This is a business sales leader and a role model for superior customer service by demonstrating an understanding and high degree of proficiency using the Office Depot and Office Max sales principles.  Proactively observes, coaches, and provides feedback to associates to enhance their proficiency in this area.  
3. Responsible for increasing sales and profitability through conversion, AOV (Average Order Value), and customer satisfaction improvement across all categories.   
4. Accountable for velocity services and executes on new services product launches, including services and product protection plans. Drives merchandising sales contests.  
5. In the absence of the General Manager, manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control.  Will also be responsible for managing merchandise flow-through and replenishment processes.  
6. Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, and merchandise presentation.  
7. Responsible for managing performance, talent assessment, development and recognition of associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages conflict effectively.  Drives the recruitment, retention and development of a diverse range of talented people by participating in the interviewing and selection process.  
8. Leads daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, policies and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs.  
9. Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment, Code of Ethics, etc. Adheres to OSHA, Worker’s Compensation, wage and hour, I-9 compliance and other legal requirements.

Requirement

Qualifications

High School diploma or equivalent; Bachelor’s degree preferred

Business, Marketing, Retail Management, or another related field preferred

Minimum two years of experience in retail, including management and/or supervisory in a sales driven, customer-oriented company. Sales experience in a services industry a plus.