Job Description

General Summary:

Under general supervision, performs mechanical and cosmetic repairs on customer and internal CarMax vehicles in accordance with all standards described in the CarMax Certified Quality Inspection Process and the Retail Repair Process.  Additionally, performs all customer contact functions during repairs as defined by CarMax “Voice of Customer” processes, orders and maintains parts and supply inventories and properly uses and maintains all CarMax Tools and Equipment to support the store operations.

Principle Duties and Responsibilities:

Execute CarMax Standardized work
Engine Repair
Advance engine performance and drivability
Electrical systems repair
Manual drive train and axle repair
Brake diagnosis and repair
Steering and suspension repairs including 4-wheel alignments
Heating and air conditioning repair
Inspect vehicles per CarMax Quality Standards when needed.
Maintain workplace cleanliness and organization in accordance with CarMax 5S standards
Maintain, repair, and clean shop equipment
Interact with all customers in a friendly, service oriented manner
Consult with service customers regarding needed repairs
Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing ? Close and invoice repair orders
Explain all recommendations/repairs/service/maintenance performed to ensure customer understanding
Collect service payments and manages cash including receiving and counting money
Locate and receive shipments of parts
Receive parts into inventory
Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels ? Control service supplies to minimize waste

Additional Responsibilities May Include:

Provide general support to store operations to maintain vehicle inventory  and meet quality standards
Support sales  by helping to assess vehicle condition during the condition assessment process, prepping sold vehicles for delivery, and receiving and processing vehicles being transferred into or out of inventory 
Set up and coordinate handling of vehicles with on lot and off lot sublet vendors when the needed work can not be performed in house

Job Specifications:

Work requires ability to:

♦ New Associate Orientation Training – Operations

♦ Kronos Training for Hourly Associates ♦ Refrigerant Recycling License

♦ ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6),

♦ Engine Repair (A1), Manual Drive Train and Axles (A3) , and Engine Performance (A8) 

♦ Read, interpret and transcribe data in order to maintain accurate records

♦ Required to perform multiple duties in a high-energy, fast-paced environment

♦ Lift objects that weigh as much as 50 pounds

♦ Speak and listen to customers/associates, both in person and over the phone

♦ Demonstrate attention to detail and have manual dexterity in both arms and hands

♦ Monitor shop compliance with CarMax, O.S.H.A., and EPA standards

♦ Demonstrate exceptional interpersonal, communication, and customer service skills

♦ Demonstrate exceptional telephone etiquette and active listening skills

Working Conditions:

♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

♦ May require walking or standing for an extended period of time.

♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

♦ Wear CarMax clothing (acquired through company) at all times working in the store.

♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

♦ Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Uniform policies.