Job Description

You understand people, business, and technology. You are internally motivated, thoughtful, passionate about helping people, and dedicated to making things happen. You are a customer champion during all stages of relationship. At PayPal, Technical Account Managers (TAMs) are excellent technical and functional resources with the ability to navigate complex issues seamlessly. You will manage portfolios of large merchant/partner accounts in North America and will be their point person, providing guidance for issues directly affecting valued customers. As an organization, we look to our TAMs to use the full scope of their experience to sensitively manage merchant/partner challenges. We are not a one size fits all organization, and we are proud of our close-knit, diverse team. We’re looking for people who can bring their unique perspectives to this role. This is a high impact opportunity where you'll work with many teams, including Product, Engineering, Customer Success, Engagement Management, and Sales. As a company, we value talent from all walks of life. We understand that people are more than the boxes and labels ascribed to them. We’re committed to trailblazing a more inclusive future. As such, if you feel you are the right person for this role, but aren’t sure you meet all the requirements, apply and share your story with us. If you’re unsure you’re a fit, but you’re still curious, we’re still happy to see your resume and consider you.
 

Responsibilities:

Be the primary contact for all technical activities post-launch for managed merchants.
Do hands-on troubleshooting and ensure that their daily technical challenges are resolved quickly.
Monitor managed merchants' PayPal Integration health with real-time monitoring tools.
Understand PayPal products and their underlying architecture.
Perform regular technical audits on merchants' PayPal integration; provide code samples and recommendations for optimizing it and ensuring PayPal best practices are adopted.
Take part in regular technical account reviews and provide them with insights.
Advocate new PayPal product adoption and identify new opportunities where PayPal products and technologies can better fit in merchants' strategy and architecture.
Represent merchant's voice while providing feedback to PayPal's product and engineering teams to help prioritize the product roadmap accordingly.
Develop relationships across all levels and functions to create value for our merchants and PayPal.
Advocate for merchant/partner interests when working with other teams.
Build and document knowledge about merchant technical setups.

Basic Qualifications

Bachelor's degree in Computer Science Engineering or equivalent technical experience or combination of education/experience.
2+ years of prior experience in a technical, consulting, engineering, or sales role.
Proficient in current web or mobile technology standards
Working knowledge of firewalls, proxies, TCP/IP, network security and information security.
Hands-on experience in a common web or mobile development language such as Java, JavaScript, Node, or PHP.
Experience with SQL, data visualization and monitoring tools, Linux/Unix.
Ability to present to technical and business audience.