SaaS Project Manager
Posted on: 1 Feb 2022
Phoenix, AZ
Job Description
Job Description
We are looking for an Implementation Manager to lead our pilot delivery process ensuring the successful onboarding of new clients and their value realisation.
Based in Phoenix, the Implementation Manager will support the sales team by working directly with clients to understand their success criteria and demonstrate return on investment through detailed analysis.
Reporting to the Global Head of Customer Success & Delivery, you will drive new initiatives and process improvements to achieve KPIs. You will be passionate about providing exceptional experience to clients, directly helping them through the onboarding process.
Key Responsibilities:
Support pilot owners throughout the client onboarding process, monitoring the progress of the implementation checklist and achieving key milestones in a structured way.
Consult with clients on their business problems and pilot success criteria, translating them into analysis which showcases the value of BlueOptima.
Bespoke analysis using data visualisation tools.
Ensure consistency in delivery, reducing the onboarding time and average duration.
Act as a point of escalation internally and to clients during the onboarding, bringing a mature approach to resolve issues.
Participate in presentations to C-Level executives.
Qualifications
Degree in a technology-related discipline.
Experience working directly with clients.
Detail-oriented and proactive problem-solver.
Drive and motivation to succeed.
Strong communication and presentation skills.
Goal-driven attitude and desire to deliver client solutions in an enterprise setting.
Good self-management and organisation to balance time across multiple clients.
Experience with data visualisation tools is preferred, but not essential.
BlueOptima
New York, New York
A revolutionary approach that solved what was considered unsolvable. The underlying principles in understanding how to measure developer Coding Effort began at Cambridge University in 2001. In 2009 BlueOptima was introduced as a SaaS service to shake up the global software industry with an algorithm that helps improve developer efficiency. BlueOptima provides the first-of-its-kind strategic benchmark to monitor software development productivity, quality and cost to understand global positioning. The relative insight paints a complete picture of the value obtained from efficient software development, helping users realise up to 20% in cost savings whilst achieving digital goals.
BlueOptima is the only company providing reliable and objective software development productivity metrics based on a broad domain of static source code metrics. The technology has been adopted by some of the world’s largest organisations including insurance companies, asset managers, telecoms and nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of the company and of the Data Analytics department.
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IndustryInformation Technology
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No. of Employees51 to 200
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Website
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Jobs Posted114
