SENIOR BILLING REPRESENTATIVE
Posted on: 22 Jan 2022
Chicago, IL
Job Description
POSITION SUMMARY
The Direct Carrier Accounts Payable Senior Representative (DCAP Call Center Rep) is responsible to take 80+ incoming calls from C. H. Robinson contracted carriers and factoring companies daily. The Call Center Rep must be able to communicate well and provide exceptional customer service while on the call. They must be able to use their critical thinking skills in resolving any billing questions, open payables, as well as be knowledgeable in navigating through Navisphere with ease. They need to educate our carriers and C.H. Robinson branch representatives on best practices to ensure timely payment releases.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Handle 80 +incoming phone calls daily
Responsible in answering the carrier’s questions and billing concerns
Releasing the payment to the carrier and releasing the invoice to the customer
Responsible for accurately logging calls and data entry
Must be able to maintain an acceptable service level and individual goals.
Must be able to maintain a minimum requirement of 10 calls per hour.
Be knowledgeable in other areas of DCAP and all other areas of the business
Must be flexible with other duties assigned.
Participate in training classes and department meetings
Stay up to date with current operating procedures.
Other duties or responsibilities as assigned according to the team and/or country specific requirements.
QUALIFICATIONS
Required:
Detailed Oriented
Effective in multi – tasking and prioritizing their skills and time
Excellent computer skills
Must have strong customer service and communication skills – both written and verbal.
Ability to work well under pressure and in a fast-paced call center environment.
Ability to use own judgement and make decisions.
High School Diploma/GED Equivalent.
Preferred:
Previous Call Center Experience
Proficiency in Microsoft Office Suite of Programs
Previous experience with the Navisphere system
C.H. Robinson
Eden Prairie, MN
C.H. Robinson Worldwide, Inc., a third party logistics company, provides freight transportation services and logistics solutions to companies in various industries worldwide. The company operates through North American Surface Transportation and Global Forwarding segments. It offers transportation and logistics services, such as truckload; less than truckload transportation, which include the shipment of single or multiple pallets of freight; intermodal transportation that include the shipment service of freight in trailers or containers by a combination of truck and rail; and non-vessel ocean common carrier or freight forwarding services, as well as organizes air shipments and offers door-to-door services.
The company also provides custom broker services; and other logistics services, including fee-based managed, warehousing, small parcel, and other services. It has contractual relationships with approximately 76,000 transportation companies, including motor carriers, railroads, air freight, and ocean carriers. In addition, the company is involved in buying, selling, and marketing of fresh produce, including fresh fruits, vegetables, and other perishable items under the Robinson Fresh name.
Further, it provides transportation management services or managed TMS; and other surface transportation services across Europe. The company offers its fresh produce to grocery retailers, restaurants, produce wholesalers, and foodservice distributors through a network of independent produce growers and suppliers. C.H. Robinson Worldwide, Inc. was founded in 1905 and is headquartered in Eden Prairie, Minnesota.
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IndustryTransport/Delivery Services
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No. of Employees15,000
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Website
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Jobs Posted569
