Job Description

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

Starting your role from home, you’ll be provided virtual training and onboarding. You’ll eventually transition into a hybrid in-office schedule where work from home days are possible, when we are ready to open our offices. 

Duties & responsibilities (upon completion of training)

Determine coverage
Determine liability (who’s at fault for the damages)
Interview customers, claimants, and witnesses
Partner with appraisers/estimators to manage vehicle repairs
Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

Bachelor's degree or higher
Instead of the above, a high school diploma/GED or higher and a combined total of five years post-secondary and/or relevant work experience 

Schedule: Monday - Friday 8:30am - 5:30pm for 3 week training; rotating Monday - Friday 8:00am - 5:00pm or Tuesday - Saturday 9:00am - 6:00pm schedule after, depending on business need

Compensation

Once you complete training and pass any necessary testing requirements, your salary will be $53,000/year, however, for the first few months you will be paid hourly based on your annual salary
Gainshare bonus up to 16% of your eligible earnings based on company performance

Benefits

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance