Customer Relationship Professional
Posted on: 5 Jan 2022
Sussex, WI
Job Description
Job Description
Work Location Options:
Onsite
You’ll do more than the expected. You’ll do the unexpected.
If you are passionate about delivering extraordinary service, results driven and interested in working for a world-class Global brand, then the American Express Customer Relationship Professional position may be an ideal fit for you. In this role you will provide extraordinary customer service by swiftly and accurately enabling our Merchant’s point of sale terminals, making it easy for them to do business with us and our American Express Card members
You will be working in a small, friendly and highly motivated team that has responsibility for Merchant point of sale (POS) processes for our valued German and Austrian customers.
Key responsibilities include:
Managing work inputs/inventory in line with departmental and individual goals.
Liaison with third party partners and terminal providers
Working closely with other teams and departments within the business
Handling escalations from internal customers via email/calls
Troubleshooting issues preventing terminals from accepting American Express
Continuous process improvement; looking for ways to drive down issues and increase Merchant satisfaction
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Previous Merchant experience is not essential, we are looking for candidates who can demonstrate that they are:
Fluent in German and English, written and spoken
Highly self-motivated, results-oriented and positive
A team player
An excellent communicator with exceptional interpersonal skills
Ability to multi task and easily adapt to change
Enjoying working with technology; proficient keyboard skills and in navigating within a Windows environment, i.e. Excel, Word, PowerPoint and Outlook
Passionate about American Express and customer service
American Express
New York, New York
American Express Company, together with its subsidiaries, provides charge and credit payment card products, and travel-related services to consumers and businesses worldwide. It operates through three segments: Global Consumer Services Group, Global Commercial Services, and Global Merchant and Network Services. The company’s products and services include charge and credit card products, as well as other payment and financing products; network services; expense management products and services; travel-related services; and prepaid products.
Its products and services also comprise merchant acquisition and processing, servicing and settlement, point-of-sale marketing, and information products and services for merchants; and fraud prevention services, as well as the design and operation of customer loyalty programs. The company sells its products and services to consumers, small businesses, mid-sized companies, and large corporations through online and mobile applications, third-party vendors and business partners, direct mail, telephone, in-house teams, and direct response advertising. American Express Company was founded in 1850 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees59,000
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Website
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Jobs Posted1119
