Job Duties/Responsibilities:
Supervise the day to day operations of the non-technical staff for the Support Services department
Assist with preparation of laboratory specimens for analysis and testing
Directly supervise, train, and mentor non-technical personnel of the department
Monitor daily workflow in the lab and schedule adequate coverage
Responsible for ensuring all shifts in the department are properly staffed
Research and resolve any production errors while escalating when necessary
Engage in continuous process and service level improvements
Perform quality assurance checks to ensure efficiency and accuracy
Prepare and maintain Quality Assurance records and documents
Meet regularly with direct reports to provide coaching and feedback for their development
Responsible for administering and managing policies and procedures
Process and maintain payroll and personnel files
Perform administrative duties as needed
Requirements
Normally requires an Associate's Degree w/3-5 years of experience in a related field.
Normally requires a Valid Driver's License along with a clean driving record.
Previous relevant experience; preferably in a clinical laboratory
Prior supervisory or leadership experience is preferred
Familiarity with laboratory operations as well as policies and procedures is preferred
Strong computer skills and working knowledge of Microsoft Office
Excellent communication skills; both written and verbal
High level of attention to detail with strong organizational and prioritization skills
Strong critical thinking skills with the ability to make decisions in a fast paced environment
Ability to handle the physical requirements of the position
Burlington, NC
Laboratory Corporation of America Holdings operates as an independent clinical laboratory company worldwide. It operates in two segments, LabCorp Diagnostics (LCD) and Covance Drug Development. It offers various clinical laboratory tests, such as blood chemistry analyses, urinalyses, blood cell counts, thyroid tests, Pap tests, hemoglobin A1C and vitamin D products, prostate-specific antigens, tests for sexually-transmitted diseases, hepatitis C tests, microbiology cultures and procedures, and alcohol and other substance-abuse tests.
The company also provides testing services in the areas of women's health, allergy, diagnostic genetics, cardiovascular disease, infectious disease, endocrinology, oncology, coagulation, pharmacogenetics, toxicology, and medical drug monitoring; and esoteric testing, cancer diagnostics, and other complex procedures. In addition, it provides technology-enabled solutions, including a suite of applications to enable patients, healthcare providers, health systems, accountable care organizations, and insurers with convenient and secure access to LCD’s data and services, as well as billing for laboratory services. Further, it offers end-to-end drug development, medical device, and diagnostic development solutions from research to clinical development and commercial market access.
The company primarily serves managed care organizations, biopharmaceutical companies, physicians and other healthcare providers, hospitals and health systems, governmental agencies, employers, patients and consumers, contract research organizations, academic institutions, and independent clinical laboratories. Laboratory Corporation of America Holdings has collaborations with the Boston University, Columbia University, Duke University, Johns Hopkins University, The Mount Sinai Hospital, the University of Tennessee, Yale University, and QIAGEN N.V. The company was founded in 1971 and is headquartered in Burlington, North Carolinia.