Job Description

The IT Change Management job family is responsible for IT organization's change initiatives by applying change management methodologies, communication planning, and organizational readiness support to IT. The IT communications service aligns as a core component within this model, responsible for communications, channel management, content curation, branding, and overall messaging alignment to the global IT audience. 

Additionally, the IT Change Management job family is responsible for large-scale, technology enabled transformation initiatives and delivery of change through challenges and unknowns. Must be comfortable working with a high sense of urgency with motivations to stay in front of value.  This role requires communication, collaboration, and partnership of business project sponsors and teams regarding strategies and approaches. Interaction with business stakeholders is essential in order to align change, communication, training strategies, and business leader engagement across disciplines to effectively design and coordinate cross functional change delivery.

Position Description

The Change Management Specialist, Communications & Engagement forms part of the Change Management track within the IT function. Incumbents have responsibility for generating awareness and understanding of IT Function strategies, news and initiatives to build employee engagement and help drive business needs. Incumbents contribute to the achievement of business/function objectives through ensuring successful change management, organizing clear initiative-based communication strategies for IT stakeholders. 

Change Management Specialists are seen as an Individual Contributor within their team. They are competent at managing their time, have strong interpersonal and collaboration skills, are able to deliver consistent results and are self-directed. They do not manage other individuals; however, they are expected to informally mentor junior members within your team. They are expected to have the ability to lead teams or work streams. As an individual contributor they are considered a member of a group or team focused on delivering business goals by follow structured processes and procedures to deliver results. Share responsibility with other team members to ensure on-time product delivery, which requires a clear understanding of expectations and capabilities as well as the ability to act effectively as a team member. Share responsibility with other team members to ensure on-time product delivery, which requires a clear understanding of expectations and capabilities as well as the ability to act effectively as a team member. Good coaching skills and regularly coach other team members. Actively managing the results of others on the team with increased scope and accountability. Directly responsible for personal and team success for initiatives and delivering business value.

Key Responsibilities

•    Consults and supports functional strategy and connected initiatives within the IT Function.
•    Plans and executes overall IT communications strategy; manages internal IT communication programs and channels
•    Supports CIO and IT senior leadership team through change management services
•    Generates awareness and understanding of IT Function strategies, news and initiatives to build employee engagement and help drive business needs
•    Executes organized clear initiative-based communication strategies for IT stakeholders. 
•    Promotes the business/function vision with a benefit framework that links adoption of change to successful business/function outcomes. 
•    Employs a structured change management methodology to facilitate change and promote commitment to adapt to the change. Knows how to tailor this methodology to be culturally appropriate for the enterprise and program.
•    Prepares for change by assessing the magnitude of change and the organization’s change readiness.
•    Performs quantitative assessment of change success and change adoption. 
•    Solicits feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives.
•    Increased leadership responsibilities, and/or increased specialization. This level would be more involved in internal discussion with the change team's leadership; Asked for input from their team or area of specialization. 
•    Change specialists will own a functional area that could include a single work stream or establish implementation requirements. 
•    Change specialists support the consulting team and may require coaching from a more senior level. 

•    A four-year degree or higher in Information Technology, or related discipline. Marketing and Communications experience desired.
•    Minimum of 6 years of change management and/or IT analyst experience.
•    Change Practitioner Certification and project management experience a plus 
•    Experience in cross-functional areas or participation of cross-functional IT initiatives
•    Exceptional written and oral communication skills — essential for interacting with key stakeholders across the project, so as to manage, inform and influence successful project outcomes
•    Strong understanding of change management methodologies, approaches and tools
•    Good working knowledge of industry-standard project management methodologies
•    Must be a team player and able to work collaboratively with and through others
•    Self-driven with commitment to delivering high quality work in a dynamic fast paced environment
•    Interpersonal skills and the ability to build relationships at all levels within the enterprise
•    Must be able to work without close supervision
•    Possesses leadership capabilities and desire to foster development of change analysts