Accounts Payable Coordinator/Customer Service
Posted on: 30 Nov 2021
Nashville, TN
Job Description
Responsibilities
Accountable and responsible for all aspects of quality service to internal and external customers’ inquiries through ServiceNow module, email and phone inquiries.
Research and resolve AP processing issues and supplier account discrepancies in a timely manner.
Analyze/interpret data, identify trends, problems, and present solutions in support of customer and internal inquiries.
Ensure the accurate and timely processing of special handling transactions.
Work to support more effective management of customer accounts by coordinating payables activities with other departments, divisions, and corporate personnel.
Ensures all time sensitive inquiries are completed in accordance with Service Level Agreements
Record and submit wire payments.
Seek out new ideas, methods, concepts and best practices to improve the overall efficiency of the payables operations.
Perform other duties as assigned or requested
Required Skills
Associates degree in accounting or equivalent experience
Minimum 2 years experience in a high volume Accounts Payable environment.
Experience working with complex database systems, locating information, creating queries and reports.
Demonstrated skills in customer service, quality, and problem resolution
Excellent written and verbal communication skills
Strong knowledge of AP/Purchasing methodology
Strong attention to detail
Knowledge of SAP accounting system preferred.
Ability to work as part of a diverse team structure as well as individually
R.R. Donnelley
Chicago, IL
R.R. Donnelley & Sons Company, an integrated communications provider, enables organizations to create, manage, deliver, and optimize their multichannel marketing and business communications. It operates through Business Services and Marketing Solutions segments. The Business Services segment offers commercial printing products and branded materials, including manuals, publications, brochures, business cards, flyers, post cards, posters, and promotional items; and specialized transportation and distribution services.
It also provides customer billings, financial statements, healthcare communications, and insurance document statement printing services; distribution, shipping, healthcare, durable goods, promotional, and consumer product goods packaging labels; and packaging solutions, including rigid boxes and in-box print materials for clients in the consumer electronics, life sciences, cosmetics, and consumer packaged goods industries. In addition, this segment offers workflow design, assembly, configuration, kitting, and fulfillment services for clients in the consumer electronics, telecommunications, life sciences, cosmetics, education, and industrial industries.
Further, it provides invoices, order, and business forms that support the private and public sectors; and outsourcing services, such as creative services, research and analytics, financial management, and other services for legal providers, insurance, telecommunications, utilities, retail, and financial services companies. The Marketing Solutions segment offers direct marketing, such as audience segmentation, creative development, program testing, print production, postal optimization, and performance analytics for large-scale personalized direct mail programs; and in-store marketing, digital print, kitting, fulfillment, digital, and creative solutions and list services. It operates in the United States, Asia, Europe, and internationally. The company was founded in 1864 and is based in Chicago, Illinois.
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IndustryBusiness Services
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No. of Employees39,500
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Website
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Jobs Posted4448
