Job Description

This position contributes to Starbucks success by applying knowledge of business requirements and systems technology to effectively support existing processes/applications while identifying, designing, and deploying enhanced process and technology solutions supporting the operational requirements and/or strategic initiatives of a specific business unit or function. Defines overall business requirements and provides process consulting on projects and sustainment initiatives of low-to-moderate scope and complexity. Coordinates functional requirements and solution design activities across initiative teams, various Information Technology (IT) groups, and business stakeholders to collaboratively develop effective solutions.  Leverages subject matter expertise to drive the resolution of more complex business technology challenges. Coaches and mentors less experienced analysts.

Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
- Solution Delivery
- Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
- Gathers, analyzes, and documents business requirements to support the design and development of technology and/or process solutions
- Leverages relevant process and technology expertise to propose appropriate solution options
- Translates business requirements into technology solutions.  Clearly defines and communicates targeted functional solution via functional design specifications.  Verifies technical designs satisfy functional requirements.
- Leads iterative solution design and prototyping efforts
- Performs application configuration in support of solution delivery initiatives
- Coordinates solution delivery activities with vendors as required
- Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results. 
- Creates system and end-user documentation to support new system implementation, enhancement deployment, and incident management efforts.  Delivers training and performs knowledge transfer to team members as required.
- Supports project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelines

- Production Support
- Leverages subject matter expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause
- Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required
- Effectively coordinates and communicates issues resolution with end-users
- Correlates related production issues and assesses trends to identify broader improvement opportunities
- Extends technology support internationally to support global business operations
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- Coordination/Leadership
- Effectively facilitates/negotiates through challenging situations
- Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners
- Leads/influences groups though effective decision making
- May lead project teams or direct the activities of a given project phase
- Supports the development of less-experienced analysts through coaching and mentoring
- Supports team building and internal process improvement efforts
- Relates system solutions to broader organization strategies and objectives

Summary of Experience
- CAD drafting using Revit, AutoCAD and Sketchup software (5-7 years)
- Project management experience (1 year)
- Retail, hospitality or restaurant design or development organization including management of construction documents (5-7 years)
- Experience managing external architectural and/or design consultants (5-7 years)
- Bachelors degree required in related field

Required Knowledge, Skills and Abilities
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
- Current knowledge of industry trends in retail store and restaurant design including furniture and finishes
- Current working knowledge of building and health codes and compliance issues
- Demonstrated 3D visualization ability and working knowledge of color and design principles
- Ability to balance design, with operational needs and budget objectives resulting in exceptional store environments
- Ability to execute multiple designs under tight deadlines
- Ability to communicate design with hand sketches/drawings
- Skilled in the visual, written and verbal communication of design issues
- Ability to translate stated design principles / objectives into unique and varied store locations
- Knowledge of architectural details and specifications for construction document production
- Able to work independently with minimal supervision
- Organizational skills; attention to detail
- Ability to multi-task
- Strong problem-solving and decision making skills
- Basic knowledge of Microsoft Office suite

Job Scope
- Annual Managed Expenses: $1-5 M