Job Description

Position Competencies
Successful incumbents will focus on the customer, provide development to direct reports, have a drive for results, show managerial courage, manage vision and purpose, have good presentation skills and promote problem solving. This position is responsible for the overall leadership, management and success of a Retail Banking Center.

Position Responsibilities:
Marketing Activities:

Leads, coaches, evaluates, executes and impacts the proactive marketing activities for the attraction, expansion, and retention of customers.
Using a Banking Center Daily Plan, determines, coordinates and proactive marketing activities of the team and individual colleagues. Provides daily coaching and evaluations for effective execution.
Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica’s products and services, and addressing customer questions.
Manages the acquisition of consumer and business clients through the effective use of targeted leads, self-sourcing new business, managing referral source relationships, and implementing and executing value-added financial presentations.
Leads Portfolio Management efforts to retain and expand current portfolio customers by deepening the customer relationship and increasing the number of portfolio customers in the Banking Center.
Impacts revenue growth of the Banking Center.
Other duties as assigned.

Talent Leadership

Develops and manages a high-performing team. Directly manages the Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition and retention.
Other duties as assigned.

Operational Risk

Accountable for the compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary.
Ensures completion of necessary compliance related training.
Leads, coaches, evaluates, and impacts the overall management evaluation of operational and risk activities, and results for the BCM role when opening accounts, loans and servicing customers.
Approves Transactions within authorities.
Other duties as assigned.

Customer Experience

Leads, manages and coaches team to be able to assess customer and prospect needs and offer appropriate solutions.
Ensures all colleagues, especially new ones, demonstrate the knowledge and skills to execute on customer needs.
Stays current, seeks to learn about new products, services, technologies and customer service tactics; teaches others.
Educates and fulfills customer requests, routine and complex.
Resolves complex customer complaints.
Maintains and adds value to deepen existing relationships.
Provides transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed.
Impacts the customer experience by leading, managing and coaching colleagues using the defined customer experience guidelines and other customer experience behaviors and feedback as needed.
Other duties as assigned.

Partnership Activities

Leads, coaches, evaluates and impacts the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships, partner engagement and relationships.
Sets the stage for developing and deepening partner relationships to support business development.
Proactively identifies opportunities to introduce customers to partners.
Other duties as assigned.

Position Qualifications 

Bachelor’s degree from an accredited University OR 4 years of experience in Financial Service
3 years of management experience with staff development
3 years of experience in Consumer/Business sales development
1 year of experience utilizing Microsoft Office Products including, Word, Excel and PowerPoint