Job Description

Overview

The Managing Director – AO Domestic Line Stations is responsible for leading a regional team of approximately twenty of United’s largest and most critical domestic line stations.  As a highly engaged advocate and enabler for each line station in the region, the leader in this role has overall responsibility for the regional team’s safety, customer satisfaction, operational, and financial performance.  The individual in this position must be a compassionate servant leader, must embody United’s core4 values, and must embrace United’s leadership model while guiding a large and complex organization.  Additionally, the leader in this role must be a strong strategic thinker and is responsible for ensuring the team’s readiness as United continues to grow and for pioneering innovative ways of improving the customer experience.

Responsibilities

Act as a culture leader, employee champion, and developer of teams and future leaders across the regional organization while embodying United’s core4 values and furthering United’s commitment to DEI
Ensure outstanding safety, customer satisfaction, operational, and financial performance across the region’s line stations though deep engagement with each team in the region
Build and sustain a safety culture founded on continuous learning and improvement across the region to minimize injuries and aircraft damages
Ensure superior customer service throughout the region and develop and implement innovative measures to improve customer satisfaction / net promoter scores
Provide daily oversight and accountability for key operational performance indicators to include aircraft turn metrics, baggage metrics, and on-time performance metrics
Ensure strong compliance throughout the region with all governmental and regulatory requirements and help maintain strong working relationships with airport authorities and governmental agencies
Provide oversight for the preparation of budgets and capital plans and implement measures to ensure efficiency in station operations
In partnership with internal partners in finance, HR, and training, create staffing forecasts, define staffing requirements, and support the hiring and onboarding of new team members as needed
Coordinate with corporate real estate, facilities, and ground equipment teams to ensure stations within the region have the resources needed to successfully operate their flight schedules
Ensure third party business partners throughout the region have strong plans for operational success
Develop and maintain strong positive relationships with union leadership within the region
Partner with network planning teams to refine flight schedules for stations in the region to efficiently utilize resources and improve operational outcomes

Education

College degree or equivalent relevant experience required

Required Knowledge/Skills

Desire to work in a very fast-paced environment and lead a large, complex, and geographically dispersed organization
Extensive experience in complex operational environments, as well as the ability to manage and lead in undefined situations while making informed strategic and tactical decisions
Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, and empathic leadership
Thorough knowledge of United’s strategic priorities and operating principles
Outstanding communication skills (both written and verbal) and excellent interpersonal skills
Demonstrated ability to develop and mentor leaders
Superior problem-solving and analytical skills
Proactive and engaging leadership style  

Experience

7 plus years of relevant management experience in an airport operations environment or equivalent experience required

Other

Travel required approximately 50-75% of the time or as required
Must be flexible to work all shifts and, when necessary, be available 7 days a week / 24 hours a day, including holidays and weekends, to provide leadership within the region as unforeseen operational situations arise
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is an essential function of the position