Job Description

Accountabilities:

Serve as the primary owner of the relationship between the franchisees and Jiffy Lube

Deliver results through business consultation in California market of the United States, mainly in the Central and Northern parts of California, with occasional store visits in Chicago region. 

Assist franchisees in increasing customer counts and revenue that contribute to long-term, sustainable business growth.

Sell-in new Jiffy Lube business offerings including technology, customer experience and operational plans designed to create long-term success

Visit and coach Jiffy Lube store managers and employees to deliver Operational Excellence

Influence and manage Key Accounts, including multi-layered organizations, to deliver operational, commercial and customer excellence.  Work with business owners varying in size of 1 to 50 stores.

Employ commercial knowledge and economic acumen.  Focus on year-over-year commercial ROI, risk management, and growth / delivery planning.

Manage stakeholders from cross-functional teams to deliver results, including Jiffy Lube, Pennzoil (Shell Oil Products, US), Finance, Credit, Marketing, Sales Support, Supply Chain and Business Assurance.

Develop a joint business/account plan that sets strategic goals and takes into account the unique circumstances of each franchisee

Analyze data and generate insights that will influence performance improvement with franchisees

Anticipate plan gaps and opportunities by generating leading estimates and taking action to meet targets

Meet face-to-face and virtually with franchisees to conduct frequent business reviews

Communicate and ensure consistency in marketing programs and promotions at the store level

Grow and retain fleet key accounts and business relationships by actively planning and calling on customers. Plan, train, and assist Franchisees with customer calls and visits.

Protect the Jiffy Lube brand by enforcing the Franchise Agreement and Policy and Procedure Manual (P&P).

Understand and enforce Jiffy Lube contract requirements for operations, products, marketing and customer experience.  Address areas of non-compliance when needed.

Use Power BI, Salesforce, and other customer relationship management tools to communicate, track and close sales calls and opportunities.

Generate customer planning tools to prepare for effective franchisee engagements

Effectively follow-up on meetings to delegate actions and ensure commitment/accountability.

Can effectively communicate analysis and conclusions to customers in a way to that influences change and performance improvement.

Skills & Requirements

What we need from you -

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

Bachelor's degree is required.

Minimum five (5) years’ experience in a commercial role.

Operational automotive experience is preferred.

Must reside in the Sacramento, CA market or surrounding area.

Effectively work in a home office / virtual setting.

Ability to travel away from home up to 50% of the time, with some overnight stays.

Attend required Jiffy Lube corporate meetings and conventions.