Position Summary
Exercises independent discretion or judgment in telephonically handling property claims within designated level of authority.
Duties and Responsibilities
Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage as needed and prepares estimates. Evaluates and makes recommendations regarding coverage of claims. Performs desk review of repair estimates as required.
Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.
Documents claim files and submits final report to file for closure.
Identifies subrogation situations and initiates appropriate action.
Interacts with Agents and district sales managers on matters of mutual concern.
Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.
Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.
Participates on Catastrophe Team when required.
Competencies
Job-Specific Knowledge
Qualifications
High school diploma or GED required. Bachelor’s degree preferred. Previous claims experience preferred. Willingness to pursue and complete Technical Learning Center Training required. Successful completion of AIC 33 and AIC 35 preferred. Position requires incumbents to provide support during periods of heavy volume. Appropriate license as required by state. Valid driver’s license and good driving record preferred.
Physical Requirements
Lifting 0-20 lbs; Occasional (<20%)
Lifting 20-50 lbs; Occasional (<20%)
Lifting Over 50 lbs; Occasional (<20%)
Driving; Occasional (<20%)
Pushing/Pulling; Occasional (<20%)
Manual Keying/Data Entry; Often (20-50%)
Climbing; Rarely
Erie, PA
Erie Indemnity Company (Indemnity) is a publicly held Pennsylvania business corporation that has been the managing attorney-in-fact for the subscribers (policyholders) at the Erie Insurance Exchange (Exchange) since 1925. The Exchange is a subscriber-owned Pennsylvania-domiciled reciprocal insurer that writes property and casualty insurance.
Indemnity’s primary function is to perform certain services for the Exchange relating to the sales, underwriting and issuance of policies on behalf of the Exchange. This is done in accordance with a subscriber’s agreement (a limited power of attorney) executed by each subscriber (policyholder), who appoints Indemnity as their common attorney-in-fact to transact business on their behalf and manage the affairs at the Exchange.
The property and casualty and life insurance operations are owned by the Exchange, and Indemnity functions as the management company. Indemnity, the Exchange, and its subsidiaries and affiliates, operate collectively as the “Erie Insurance Group” (The ERIE®).