Access Technician I
Posted on: 1 Nov 2021
White Plains, NY
Job Description
Responsibilities
Access Technician I is responsible for providing first level technical support across Video, DOCSIS and Critical Infrastructure systems including, set-up and operation of cable modem termination systems, cable modems, and basic networking equipment, maintenance and adjustments of document video carrier levels, audio video ratio, depth of modulation, and audio deviation as well as management of optical splice patch panels, optical couplers, and appropriate optical connector handling and cleaning procedures.
Responsibilities
• Act as first point of contact to determine source of signal impairments in partnership with field and Network Operations Center (NOC) employees to facilitate quick resolution of issues identified.
• Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the network equipment and facilities.
• Partner with Internet Protocol (IP) network engineers to facilitate proper operation, maintenance, and restoration of high speed data network.
• Support, operate and maintain all Headend equipment including but not limited to: signal processors, modulators, demodulators, satellite receivers, integrated receiver descramblers, digital receivers, transcoders, combining and splitting networks, laser transmitters, Fiber optic receivers.
• Monitor Headend cooling and coordinate with air-conditioning specialists to ensure proper system operation.
• Generate universal change request (UCR) tickets for the notification and updating of scheduled or emergency repairs with the Network Operations Center and other departments.
• Install, test and maintain emergency alert systems and backup powering systems- including Generators, Uninterruptible Power Supplies, and temporary feeds and support after-hours emergency response stand-by.
• Responsible for ensuring proper Optical Transport Network (OTN) operation and that the maintenance schedule is followed.
Qualifications
Qualifications / Requirements
• High School Diploma or equivalent; technical school certification, equivalent college courses, or on the job experience.
• Previous troubleshooting in technical environment preferred.
• Knowledge of test equipment including Analog and quadrature amplitude modulation (QAM) analyzers, optical time-domain reflectometer (OTDR), etc.
• Must be able to exhibit written and oral communications skills.
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required as well as 24 hours standby when needed.
• Clean and valid Driver's License with ability to travel to other work locations as necessary.
• The employee is required to utilize all safety equipment and protocol to maintain a safe environment ensuring all work-related tasks are performed in a manner that follows Company and OSHA safety rules and regulations. The employee is occasionally required to climb, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 70 pounds. While performing the duties of this job, the employee is subject to occasionally working aloft.
Altice USA, Inc.
Long Island City, NY
Altice USA is a communications and media company that enables its customers through the power of connectivity. With a relentless focus on challenging today’s norm while developing the telecommunication of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before.
From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country -- to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
Central to how we operate is the idea of reinvention. Fearless reinvention at that. Our passion for challenging the way communication has always worked and believing in what’s possible is rooted in our obsession for our customers, whose changing behaviors, expectations and make up are helping to shape the company we are today and the one we aspire to become.
And to meet the needs of our customers, we’re building a company and a workforce that is equipped to deliver on the Altice USA promise. That means creating an environment that attracts and retains the best talent and reflects the ideas, perspective and backgrounds of the diverse communities and people that we serve across the country. Because we believe that great ideas and the chance to help deliver for our customers are opportunities that should come from every member of our team. And when our make-up and thinking reflects that of the world in which we live, we are a stronger company for it.
Altice USA has a rich DNA – a mindset – that helps bring our teams from across the company together and sets the tone for how we conduct ourselves. Our people are driven. They take chances, learn from their actions and are accountable to themselves, their teams, the business and, most importantly, our customers. Altice USA employees lean in and use their voices to challenge ideas and to celebrate one another. And they understand how they as individuals impact the greater team for the better.
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IndustryTelecommunications
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No. of Employees11,993
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Website
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Jobs Posted387
