Job Description

Do you have a passion for doing the right thing for customers and making their experience the best they could possibly imagine?  Are you a team player who is adept at collaborating across internal teams?  Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you?  If so, Guardian is seeking a Key Account Manager who will be the main contact for the client ongoing escalated service and relationship. He/she is directly accountable for client satisfaction and enhancing the client experience.

You will:

Assume overall responsibility for managing Plan Holder/client accounts of 1,000+ lives with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved.
Service the account and build strong relationships with clients and brokers/consultants.
Work closely with the respective sales office to gain their buy-in for the account management strategy and position.
Strategically managing the lifecycle of a client to drive the right solutions to their benefit needs.
Balance the needs of the client with that of the business.
Achieve yearly financial growth goals. 

 Qualifications
 

You have:

BA or BS degree preferred or equivalent work experience.
Minimum of 5 years of group insurance experience servicing accounts and/or account management.
Strong customer service acumen.
Demonstrated success in dealing with brokers/consultants as well as sophisticated clients.
Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client.
Ability to leverage all sales enablement technology, training and tools with proficiency in key technology platforms:  Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Concur; Tableau, Salesforce.
Ability to operate in a virtual environment and effectively build rapport virtually.
Ability to adapt to changes in a fast paced and dynamic environment.
Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes.
Consultative selling skills and the ability to influence and persuade.
Virtual communication, presentation, consultative selling, and relationship building skills.
Team player with ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation.
Ability to collaborate across internal teams including collaborative selling.
Strategic and critical thinking and basic math skills.
Openness to change and new ways of working across the board, but specifically including the ability to execute new strategies/tactics to drive results to maximizing current broker base.
Ability to exercise sound judgment and deal with conflict.
Ability to exude confidence and demonstrate optimism and positive attitude.
Advanced organizational and time management skills.
Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.