Job Description

The Trust Administrator II role will be responsible for serving as a relationship manager to most routine and standard client relationships. This role will participate in the proper management and administration for assigned trust accounts adhering to applicable laws and regulations as well as complying with all requisite policies and procedures. This role may act as the intermediary to the organization on behalf of clients and coordinate service activities with other areas of the organization.
 
Position Competencies

Successful incumbents possess integrity and trust, listening skills, problem solving skills, are focused on the customer and have a drive for results.

Position Responsibilities:

ADMINISTRATION

Manages most routine accounts under the direct supervision of a Trust Advisor in accordance with the terms of the various governing documents, applicable laws, and consistent with the needs of the principals, income beneficiaries, and remaindermen.
Reviews and confirms analysis of documents for direction; evaluates accounts for completeness and accuracy, monitors and submits account transactions for approval, drafts responses to incoming correspondence and any other client requests to ensure compliance with the governing document, applicable law and policies and procedures.
Fields client inquiries, responds to administrative and transactional concerns of clients, and observes the implementation and review of investment programs.

Works under the direct supervision of a Trust Advisor in developing solutions to most issues brought forth by principals, income beneficiaries, and remaindermen such as requests for special distributions, fee issues, or disputes.
Oversees the opening and closing of accounts, ensures the receipt of proper and legally required documentation, ensures the full and complete transfer of assets, their cost basis, and the proper characterization of cash as income or principal, ensures all tax codes and account administration codes are accurate.
Administratively monitors and tracks tax reporting activities, coordinating with more senior Trust Administrators

COMPLIANCE

Meets all compliance requirements under the supervision of a Trust Advisor including, but not limited to conducting Reg 9 reviews on all accounts, presenting proper documentation and rationale for discretionary actions, completing AML compliance training, completing all other organization required compliance training.
Stays current on fiduciary/tax/legal changes that effect a client’s wealth plan or administration of account

TEAM MEMBER RESPONSIBILITIES

Assists with the collection of data in support of projects which affect the broader business and improves efficiency of delivery of services to clients.
Actively contributes to the team, providing feedback and best practices on procedural changes.

Position Qualifications

Bachelor’s Degree from an accredited university AND 2 years of experience serving as an account administrator in a specific area of expertise to include trust administration, investments, insurance in a client service capacity OR High School Diploma/GED AND 6 years equivalent work experience serving as an account administrator in a specific area of expertise to include trust administration, investments or insurance in a client service capacity
5 years of experience utilizing Microsoft Office Products including Word and Excel