Senior Services Account Manager
Posted on: 13 Oct 2021
Orange Beach, Alabama
Job Description
What you’ll achieve
As an Account Services Management Advisor, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to customer needs while driving continuous improvement and developing monthly business reviews.
You will:
Build consistency of delivery and adherence to standard practices, ensuring contractual service support requirements are met
Compile, analyze and report statistical data and trends relating to service-level compliance and operational effectiveness
Present operational and service-level reports and explain service-level support available to all partners
Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
Supervise and guide less experienced team members, as well as train and mentor functional teams to understand and follow process guidelines
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
5 - 8 years of relevant experience delivering successful complex IT services across a range of sectors
Demonstrated ability to work in a fast-paced matrix organization directing diverse teams through multiple programs to completion
Proven ability to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations
Strong data driven and problem-solving skills and a passion to learn and master new concepts quickly and independently
Outstanding communication skills and the ability to positively influence all partners
Desirable Requirements
Bachelor’s degree
Dell EMC
Hopkinton, MA
Dell EMC develops, delivers, and supports information infrastructure and virtual infrastructure technologies, solutions, and services. It offers enterprise storage systems and software deployed in storage area networks (SAN), networked attached storage (NAS), unified storage combining NAS and SAN, object storage, and direct attached storage environments; a portfolio of backup products that support enterprise application workloads; and cloud software and infrastructure-as-a-service.
The company also offers security solutions that enable organizations to detect, investigate, and respond to advanced attacks; confirm and manage identities; and help reduce IP theft, fraud, and cybercrime. In addition, it provides enterprise software and cloud solutions, including Documentum product line that enables the digitization and flow of content through organizations in regulated industries; InfoArchive product line that helps customers take cost out of their current IT environments by archiving inactive information to decommission legacy applications; and Project Horizon, a curated app marketplace of content related end-user productivity apps.
Further, the company provides Pivotal Big Data Suite, a data solution; Pivotal Cloud Foundry, a cloud platform-as-a-service; and Pivotal Labs agile development services. Additionally, it offers virtualization infrastructure solutions, which include a suite of products and services to deliver a software-defined data center, and support a range of operating system and application environments, as well as networking and storage infrastructures.
The company also provides installation, professional, software and hardware maintenance, and training services. EMC Corporation markets its products through various distribution channels, as well as directly worldwide. The company was formerly known as EMC Corporation and changed its name to Dell EMC in September 2016. Dell EMC founded in 1979 and is headquartered in Hopkinton, Massachusetts.
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IndustryInformation Technology
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No. of Employees72,000
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Website
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Jobs Posted3412
