Tier II Technical Support
Posted on: 30 Sep 2021
Allen, TX
Job Description
Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department Overview
Service and Support for WatchGuard Video Product Line
Job Description
Accurately document product issues and convey workarounds and fixes to customers.
Handle escalated customer issues and see problems through to resolution.
Follow procedures for internal escalation of issues to the appropriate internal teams.
Document solutions to problems that are known to involve extensive research.
Develop and maintain a deep understanding of WatchGuard products and services.
Must be available after-hours to provide periodic support to Tier 1.
Some travel may be required.
Extensive Hardware, Software and Networking troubleshooting.
Experience with RAID technologies and Virtual Disks.
Experience with SQL Server queries and updates.
Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
Strong working CLI experience with various Linux distributions (Ubuntu/CentOS preferred).
Familiarity working with Azure Cloud and containers.
Strong working knowledge of Active Directory, DNS.
Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
Strong working knowledge of various WIFI technologies and practices.
Knowledge of Virtualization platforms; Hyper-V and VMWare a plus.
Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.).
Experience with writing PowerShell Scripts.
Experience writing user friendly Knowledge Base Articles and FAQ’s.
One or more of the following certification preferred, MCP, MCSE CNA, CCNA, Linux Certifications.
Strong working CLI experience with various Linux distributions (Ubuntu/CentOS preferred).
Extensive Hardware, Software and Networking troubleshooting.
Basic Requirements
3 + years of experience in IT helpdesk and/or application support role.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits effective Day 1
401K with Company Match and Day 1 vesting
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
Motorola Solutions, Inc.
Chicago, IL
Since 1928, Motorola has been committed to innovation in communications and electronics. Our company has achieved many milestones in its 85-plus year history. We pioneered mobile communications in the 1930s with car radios and public safety networks. We made the equipment that carried the first words from the moon in 1969. In 1983 we led the communications revolution with the first commercial handheld cellular phone and system. Today, as a global industry leader, excellence in innovation continues to shape our future.
Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them.
Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.
Motorola Solutions serves more than 100,000 public safety and commercial customers in more than 100 countries. Our wide-ranging product portfolio has the tools you need to get the job done in any business. As an industry leader, we design and develop devices including radios and the infrastructure that supports them.
Our mission-critical design philosophy led to our new High Velocity Human Factors investigation, an area of cognitive research that helps us develop products for first responders by working with them in crisis situations to study their communication needs. We take what we learn in the field and bring it back to the lab to create products that will function under extreme conditions and networks that will reliably support those products.
Working with our global channel partner community, Motorola Solutions reaches an extensive customer base, from small businesses to Fortune 500 companies. Our focus is on developing integrated end-to-end solutions that deliver a clear return on investment, and our products empower individuals through seamless connectivity.
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IndustryTelecommunications
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No. of Employees17,000
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Website
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Jobs Posted560
