Job Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. 

From building next-generation apps and microservices in Kotlin to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.
 
 Focus:

You will be responsible for leading and/or coordinating strategic and tactical activities required to support complex data center infrastructure including “base building” critical systems and data processing specific components, networks and systems.

Perform advanced level forensics, troubleshooting, and performance testing in associated infrastructure discipline
Comprehend industry terminology, trends and standard methodologies related to the physical layers of facility infrastructure and/or data processing architecture
Perform complex system configuration, architecture set-up, and long-range planning
Craft, edit and approve detailed installation, maintenance and fixing procedures
Apply expertise and experience to analyze various data center component and system configurations to optimize performance
Examine failures for trends and causative factors, developing and/or performing corrective actions independently. Identify root cause of failure, risk assessment and mitigation plans
Utilize sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide technical recommendations to leadership; and execute solutions
Install equipment and terminate cables while working in proximity to hazardous electrical voltages
Install, terminate and attach network cables without interrupting adjacent business-critical connections
Escalate data center availability risks to DCI leadership
Deliver action recommendations in support of BAU and recovery operations
Support leaders in developing, implementing and applying policy, standards and procedures
Lead individuals or a team of highly skilled technicians performing complex operations, data processing hardware installation projects, maintenance, troubleshooting and repair of electrical, mechanical systems and components.  High level of ITSM and Change Management Systems and Controls supporting Technology platforms
Cross-train, mentor technicians and peers in relevant skills to support department succession planning and employee development
External contact with suppliers of technical equipment, equipment maintenance and contractor services. These contacts are critical in maintaining current knowledge of product and services that benefit Technology
Act as subject matter authority and provide internal and external groups with centralized systems support and consultation in alignment with agreed upon service level agreements (SLAs)

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Qualifications - 

AAS, vocational, trade school education or equivalent in associated infrastructure discipline, e.g. electrical, electronics, mechanical, data processing hardware, telecommunications and/or networks, BICSI Installer 2 certification
Demonstrated experience in Tier III-IV data center environments or equivalent
Previous experience as a DCI Technician or equivalent
Certification - Equipment Manufacturers Factory or site-specific training
Certification- Level 1 or greater -Thermography
Advanced knowledge and proficiency in Caterpillar 15kw Generators- Repairs and Maintenance
Advanced knowledge of Siemens MXL/XLS Fire protection system and equipment
Certification-Safety Training- OSHA 10, ARC Flash, Fork- lift and Arial lifts
Advanced knowledge of EIA/TIA cabling standards and standard methodologies. Ability to accurately perform cable testing/certification
Expertise in infrastructure or data processing-based systems and equipment, with shown analytical, problem solving and decision making skills
Advanced knowledge of Microsoft Office Suite desktop applications
Ability to trend, graph, chart and compile data into technical presentations
Ability to effectively communicate complex data center infrastructure subject matter to leadership and lay audiences