Job Description

Job Summary

FedEx Ground (FXG) is looking for a frontline manager. This Operations Manager role is crucial to FedEx and our commitment to serving as the engine of today’s e-commerce economy with our on-time delivery of millions of packages each day.

The best fit for this role is someone with the same drive for excellence, continuous improvement, and safety that FedEx strives to achieve each day. This person should have a strong ability to lead others and share our values of embracing a diverse, inclusive, and engaged workforce. More than 40% of our leaders at FedEx Ground started their FedEx careers on the front line. Come join a company with a passion for employee development and a future that is moving our economy forward.

What makes you a good fit for this role?
• A background in leadership, mentoring and/or coaching
• Excellent verbal and written communication skills
• Experience and understanding of warehouse, sortation, transportation, or order fulfillment environments
• Experience performing basic computer functions

What you will do in this role (day-to-day):
• Embrace safety as a precondition for all that we do
• Lead and coach a team of Package Handlers
• Manage specific day-to-day operations within the facility
• Make your team feel valued and welcome through employee engagement
• Exhibit professionalism when leading and coaching a diverse team

Unique Job Elements
• Work a flexible schedule, including weekends, holidays, and during inclement weather
• A work environment that is not temperature controlled
• Work in a building with strict security requirements
• Contribute to a fast-paced team with constant package volume that must be safely handled throughout the building

Essential Functions

• Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
• Mentors and develops critical skill sets for new and/or less-experienced Operations Managers
• Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner

Non-Essential Functions:
• Performs other duties as assigned

Minimum Education

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred

Minimum Experience

• Six (6) months of experience working in a fulfillment center, warehouse, or dock OR
• Six (6) months of ANY supervisory experience OR
• A bachelor’s degree in business, logistics or a related field (in lieu of experience) OR
• Six (6) months of experience as a Package Handler at FedEx Ground

Required Skills, Abilities and / or Licensure

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes
• Ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
• Ability to mentor, coach and act as a knowledge resource to other employees.