Job Description

As a senior business analyst for the Customer Servicing Platforms area of the Enterprise Products, Platforms, and Experiences team, you will have a pivotal role in shaping the strategy and developing the top business cases for some of the most critical platforms in our company, including EASE and Eno. You’ll be at the forefront of our ongoing platform transformation, leading efforts to adopt cutting edge capabilities that are disrupting the digital world of banking.

You’re excited about this opportunity because you will:

Grow your career by becoming a product analytics leader at Capital One

Own the end-to-end analytics agenda for platform initiatives and new products & experiences

Develop and lead high visibility business cases with outsized financial impacts

Shape our strategic areas of focus oriented around the OKRs framework

Become an expert in digital and platform data

Collaborate in talented & diverse cross-functional teams across Business Analyst, Data Analyst, Data Science, Product, Tech, and Design 

Build relationships to grow professionally; mentor other team members to be great analysts, with future opportunities for people management

Make a true impact on the lives of our customers and associates

We’re excited about you because you’ll bring:

Strategic thinking, infinite curiosity, and a desire to collaborate cross-functionally, to lead the way with sound business cases, and to help shape the agenda and strategy

Strong communication skills with an ability to turn analysis into actionable insight – in decks, dashboards, or Slack messages, – and influencing the priorities of peers and leadership

Results-oriented mindset, deriving more energy from the value you create rather than the outputs you deliver

Obsession with self development, dedicating time to learn from best-in-class thought leaders, build a network of great operators, and constantly reflect on personal progress and goals

Commitment to diversity, inclusion, and belonging

Experience designing and executing complex analysis with SQL and/or Python, and in using Tableau or other data viz tools

Comfort with ambiguity and enjoyment cutting through distractions to discern the core priorities and create structure where none exists

General Responsibilities:

Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations

Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products

Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies

Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan

Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment ?

Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

Bachelor’s Degree

At least 1 year of experience in analysis

Preferred Qualifications:

Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

1+ years of experience in Statistical model building

1+ years of experience in market research

1+ years of experience in SQL querying

2+ years of experience in business analysis

1+ years of experience in consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.