Overnight Front Desk Associate
Posted on: 19 Jul 2021
Santa Fe, NM
Job Description
Essential Job Functions of a Front Desk Clerk / Guest Services Associate / Customer Service Representative (CSR)
Performs daily Front Desk functions such as guest check-in and –out, answering phones, completion of shift check-list, processing related transactions, etc.
Duties may include outdoor "curbside check-in" of guests to ensure health and safety of all guests and associates.
Directs owner and guest requests to correct department. Responds courteously, efficiently and professionally to guest service requests.
Performs light administrative duties such as sending a receiving faxes, making copies, sending e-mail correspondence
Greet, register, establish necessary credit for and issue keys appropriately to guests.
Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
Communicate with other departments as needed via telephone and two-way radio.
Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
Make, confirm and cancel
reservations for guests or answer a variety of questions for guests pertaining to their reservations.
Balance all cash receipts and work performed during shift and performs a bucket check on shift.
Distributes guest and staff mail and messages as necessary.
Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
Front Desk Clerk / Guest Services Associate / Customer Service Representative (CSR)
Wyndham Worldwide
Orlando, FL
Our global presence in 110 countries at more than 200 vacation ownership resorts and 4,300+ affiliated exchange properties distinguishes Wyndham Destinations as the world’s largest vacation ownership, exchange and rental company. Each year our team of 25,000 associates delivers great vacations to millions of families as they make memories of a lifetime.
Beliefs and Values
What we believe . . .
We believe in putting the world on vacation.
Vacations fuel our company, our careers and the lives of our customers. We open the world to travel. We celebrate the joy of the journey and the delight of the destination.
We believe in finding your perfect place.
Wyndham Destinations enables you to own vacations forever, exchange for a new view, or rent for a visit.
We believe in hospitality with heart.
Vacations deliver some of life’s best memories, and our global team is here to help you make the most of our big, wide world.
Our world is your destination.(SM)
Wyndham Destinations Core Values:
The execution of our strategy is firmly anchored by our culture — the foundation comprised of the shared values, competencies and spirit of our global team. Aligned with our vision to put the world on vacation, our values are the HEART of Wyndham Destinations:
Hospitality
Engagement
Accountability
Respect
Teamwork
We recognize that our impact on customers, associates, and communities strengthens lives. Wyndham Destinations thrives upon the commitment of our 24,000+ associates, and we foster a culture that unlocks the full potential for success as a company, and as individual and team contributors.
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IndustryHotel/Tourism
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No. of Employees39,200+
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Jobs Posted5797
