Job Description

Job Description:

If you’re a seasoned UX professional who’s bored with working on “just one thing” and is ready for a real challenge to sink your teeth into, the Broadcom Mainframe Division UX Team could be for you. You’ll need the courage to fail fearlessly, be a tireless and diplomatic advocate for our users, and obsess over ways to create the game-changing software of the future. We are looking for the best and brightest, so competition for places is stiff.  In return, we ask for a passion to teach, strategic design ability, and a determination to make the most out of every opportunity. It’s the ideal environment to challenge you to “think big”, giving you the support you need to drive your future career. The challenge is complex but the impact is big.

If you’re ready to get started, come on over. We can’t wait to meet you.

Your Role

As a user researcher you will be the lead cat herder organizing and facilitating meaningful customer research. You’ll work directly with Product Managers and UX Designers to develop, comprehensive research plans to speculate, investigate, and validate product plans and UX designs. Some of the core activities include:

Planning, running/facilitating, and summarizing Design Thinking Workshops

Direct customer engagement that results in meaningful outcomes and actionable insights

Usability testing of UX designs and software solutions

Advocate for the insights we gather from our users and drive insights into plans

Maintain and improve our persona library to best represent our users

Support the UX design team with research best practices and collateral

Bring your unique perspective and skills to be an integral part of our extended UX team

Qualifications

6+ years of experience in user research.

Master's Degree or global equivalent in Human Computer Interaction, Information Design, Industrial Design, Human Factors, Cognitive Psychology, or related HCI discipline is preferred.

Experience working with a cross-disciplinary team including UX, Product Management, Software Development, and Executive Leadership.

Extensive experience interacting with end users and customers to gather feedback identify requirements, and brainstorm solutions.

Familiarity with Design Thinking and running Design Thinking Workshops

Ability to juggle – metaphorically and perhaps physically.

Insatiable curiosity and an obsession with enterprise software design.

Excellent communication skills including experience speaking to technical (engineering, architects) and business (product managers) audiences.