Job Description

About the Role:

This position is primarily responsible for incoming calls and requests from territory reps and regional managers, but will also have direct contact with customers and internal personnel.

Your responsibilities will include:

Will work with the field and operation teams supporting programs including but not limited to the following: Loaner Kit, Delayed Billing, Sales Rep Assigned Inventory (SRAI), Competitive Trade, Technology Consolidation, Sales and Marketing Samples, Patient Assistance, Research and Educational Grants, Drug Studies, Consignment, and Clinical Trials.
Work closely with Customers, Sales Reps, Credit, Contracts and Customer Service Reps (CSR) to assist in tracking shipments, obtaining pricing information, handling emergency situations, MRI compatibility, catalogues, and other miscellaneous requests.
Will work with the field and operation teams processing returns specific to Sales Support programs, i.e. samples, consignment, delayed billing.
Processes demo, trade show and internal requests
Responsible for processing iStar requests. iSTAR is the Information Management System used to manage Sales Rep Assigned Inventory (SRAI).
Responsible for processing email and fax requests sent to the server (FileNet).
Perform duties while meeting expectation set for the availability metrics and accuracy metrics.
Perform all duties within the job specific SOP requirements.
Assist with special projects
Performs other duties as required

What we are looking for:

Minimum Qualifications

Experience in BSC Customer Service a plus.  Applies thorough knowledge of business concepts, procedures and practices, and a complete understanding of fundamentals in a functional area, and working knowledge of other related disciplines.
Performs mostly non-routine assignments requiring basic interpretation of established procedures. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives.
SAP, FileNet P8 and Microsoft Office experience preferred.
Ability to work Monday-Friday from 10:30am-7:00pm