Customer Operations Spv
Posted on: 3 Jul 2021
Melville, NY
Job Description
Job Responsibilities
Directly responsible for supervising, directing, and supporting Revenue Reporting clerical operations relating to customer refunds and deposits, Cycle 21, miscellaneous adjustments to customer accounts, month end closing and customer accounting services.
Supervise and lead a diverse workforce through coaching, counseling and team building to effectively, efficiently and safely accomplish job tasks.
Lead team to provide exceptional customer service; to efficiently maximize operational effectiveness and to achieve department targets.
Monitor performance of allocated staff including issues relating to availability, productivity, and standards of work in order to ensure that work is efficient and effective and helps achieve scorecard targets.
Coaching, counsel, and feedback is timely given.
Keep employees well informed on processes, procedures and regulations, and monitor for compliance.
Interact with other departments to review operating guidelines and recommend process changes and improvements as required.
Participate on special projects and task forces.
Participate in community outreach activities, meetings and events.
Demonstrated ability to coordinate and organize activities/projects.
Provide technical support to associates regarding company policies and procedures.
Job Specific Qualifications
Bachelor’s Degree and 3 years of experience in Customer Service or utility business experience. In lieu of a degree, 8 years of experience in Customer Service or utility business experience
Familiarity with the meter-to-cash process, and related scorecard metrics and controls
Analytical skills including an understanding of accounting / financial concepts
Must be detail oriented and results oriented
Candidate must possess planning and organizational skills
Must possess knowledge of the Customer Accounting System (CAS), SAP and workforce management
Demonstrated strong leadership skills; Ability to assume all aspects of the supervision of Bargaining Unit personnel including coaching employees on their reliability, quality and performance
Ability to proactively resolve issues, and provide short/long term operational and performance improvement recommendations
Must have strong verbal and written communication skills
Able to work independently; prioritize work; meet deadlines and targets
Demonstrated ability to effectively interact with management, colleagues and customers
Candidate must foster an inclusive work environment and value all aspects of diversity
Minimum Years of Experience
3 years of experience
PSEG
Newark, NJ
The Public Service Corporation was formed in 1903, by amalgamating more than 400 gas, electric and transportation companies in New Jersey. Thomas McCarter was named the Corporation's first president and held the position until 1939.
Internally, Public Service consolidated its gas and electric interests into Public Service Electric and Gas, and its transportation interests into Public Service Coordinated Transport (later Transport of New Jersey). Concerns about the concentration of economic power resulted in federal and state actions requiring the breakup of utilities. In 1943, Public Service once again became a stand-alone company, and was renamed Public Service Electric and Gas Company (PSE&G) in 1948
PSEG as 100 People
PSEG has 13,000 employees across multiple states representing varied backgrounds and expertise. But could you conceptualize what a snapshot of PSEG would look like as just 100 people? That’s just what the PSEG Foundation set out to do when it partnered with the 100 People Foundation.
Using the 100 People Foundation philosophy and methodology, we set out to meet the 100 people who could best represent our company. The result was a diverse group of employees who helped create a community that represents PSEG by job type and companywide statistics. Employees from varied positions, levels and tenure were nominated by their peers as the people they most admire.
Some of the employees chosen to help represent PSEG as 100 people served in the military, where they learned about great teamwork, or are the third generation of their family to work for PSEG. More than one nominee was the first member of their family to attend college. It is this diverse culture that makes us who we are: a great place to work and a committed member of the communities we serve.
As part of the 100 People Foundation’s larger global initiative, our project will be used to teach students about what an energy company looks like and where energy comes from.
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IndustryEnergy/Utilities
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No. of Employees12,945+
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Website
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Jobs Posted430
