Job Description

Summary

The Site Reliability Engineer works to increase and maintain our SaaS product’s availability, focusing on exceeding our customers uptime requirements. In order to achieve the greatest availability possible, Site Reliability Engineers develop tools, systems and automation to help monitor, measure, and manage our cloud-based operations. The Site Reliability Engineer dives deep and analyzes issues that prevent availability or scaling and develops solutions that provide long-term stability.

Responsibilities

Understands & fulfills customer needs & requirements
Works closely with Product teams to fully understand and resolve issues, concerns, and problems that might otherwise impede the delivery of high quality solutions
Thinks holistically about changes and issues. Recognizes the implications of work that addresses the needs and concerns of the entire Workiva customer base
Creates innovative solutions that have positive, long-term results
Participates in on-call rotations which include 24x7 support of all of Workiva’s SaaS hosted environments
Maintains and improves the reliability and operability of all infrastructure and infrastructure management services
Writes tools and leverages open source technology to automate tasks with an emphasis on safety and repeatability
Troubleshoots and resolves performance and reliability issues across the stack
Collaborates with engineers to ensure services are designed to be cloud-native, scalable, and easily operated
Works within planned budgets and timelines, and ensures quality of finished product

What You'll Need

Education

Undergraduate Degree or equivalent combination of education and experience in a related field.

Skills

Excellent verbal, written, and interpersonal communication skills
Self-motivated with strong propensity for action, results and continuous improvement
The ability to work successfully in a high-energy, fast paced and rapidly changing environment
Exceptional organizational skills with the ability to multi-task
Familiarity with Amazon Web Services, Google App Engine or Google Compute Engine
Experience with Go and Python or other programming language
Familiarity with Kubernetes, Cloudformation and Terraform
Experience with Docker and Operating systems(Linux,Windows, etc) preferred
Experience with systems performance tuning and load testing preferred
Experience with software development methods preferred

Travel Requirement

Minimal travel

Working Conditions & Physical Requirements

Reliable internet access for any period of time working remotely, not in a Workiva office.
Available at all times during on call rotations

How You'll Be Rewarded:

Base Pay Range in Colorado: 101,000 - 137,000
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Where You’ll Work

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

Customer Success:  Always delight our customers.
Trust: Rely on each other. 
Integrity: Do the right thing, every time. 
Collaboration: Share resources and work together. 
Innovation: Keep creating solutions and finding better ways. 
Inclusion: Support a diverse community where we all belong. 
Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

At Workiva, you’ll enjoy: 

Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.