Job Description

Would you like to be the ServiceNow specialist, as part of a global team of experts?  How about unleashing your skills in a hugely successful business that is committed to moving money for better?  Join Western Union as ServiceNow Platform Lead.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process, discipline, and simplification

As a ServiceNow Platform Lead you will be responsible for working with business and technology stakeholders and product teams to develop and convey the ServiceNow vision; define backlog; and deliver and sustain the end-to-end customer experience. The Platform Lead must also be able to partner effectively with a wide range of teams, including business leaders, delivery teams and external partners, to drive business success. You will partner with IT leadership and other key stakeholders to define opportunities, and to identify and prioritize enhancements based on predefined criteria (return on investment, productivity, compliance). Ensure timely escalation and management of technical and service shortfalls to relevant technical support teams for resolution and for future prevention. 

You will be accountable for overseeing the development of product backlog and actionable user stories for ServiceNow.  Establishes priorities of the ServiceNow product backlog in collaboration with the IT leadership and Product Teams. Ensures the development of the life cycle view of the solution including the conception of its need, design and execution, and upgrade and/or replacement when appropriate.  Oversee the ServiceNow Platform and provides subject matter expertise for the CMDB, and ITSM, and Vulnerability Management modules.  Accountable for designs, specs, implementation and program management for all projects in ServiceNow. Manages quality assurance rollouts and performs functional analysis to assess the robustness of projects recently launched.  Accountable for planning, upgrading, testing, documenting, and maintaining the ServiceNow platform, ServiceNow modules and associated 3rd party integrations.

For this important role, you will need 5+ years of demonstrated experience with ServiceNow Platform.  ServiceNow Systems Administrator and Developer certifications are also greatly desired.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.  If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

At Western Union, we are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

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