Genie Lift Hydraulic/Electrical Phone Support Tech I
Posted on: 28 May 2021
Moses Lake, WA
Job Description
About the Job
- This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company.
- Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, and then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.
- Receives inquiries from customers to obtain warranty, and operating information on Genie products. Supplies information to the customer verbally, in writing, or by sending materials that respond to the request
- Identifies parts and supplies that the customer must have to restore equipment to a safe operational level.
- Communicates information on equipment problems or potential enhancements to other teams within the company. - Occasionally prepares and delivers formal training to customers in the safe operation, maintenance, and care of equipment to assure desired operating level and warranty compliance. May travel to customer locations on an occasional basis, overseeing and repairing operational problems with Genie products
- Occasionally investigates accidents and equipment failures to determine the possible cause and to create an estimate for repair.
- Performs other duties as assigned that support the overall objective of the position.
About You
Basic Qualifications
High school diploma or equivalent
Must have 2+ years of technical experience in electrical and hydraulic schematics
Must have strong interpersonal and communication skills
Located in Redmond, WA or Moses Lake, WA or willing to relocate
Preferred Qualifications
Some college or industry experience preferred
Knowledge of engines is highly preferred
Hands-on knowledge of Genie product line is desirable
Knowledge of construction equipment
Experience in customer service or technical support
Excellent problem solving skills
Great attitude and high energy
Excellent learning and training skills
Can work independently or in a team environment
Detail oriented with strong problem solving skills
The ability to manage multiple tasks despite frequent interruptions
Strong orientation towards quality, safety, and continuous improvement
Terex Corporation
Westport, CT
Terex Corporation is a global manufacturer of lifting and material processing products and services delivering lifecycle solutions that maximize customer return on investment. Major Terex brands include Terex, Genie and Powerscreen.
Terex solutions serve a broad range of industries, including construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utilities, quarrying and mining.
Terex Corporation is focused on its mission of providing solutions to our Machinery and Industrial Product customers that yield superior productivity and return on investment. Terex has continued its evolution in recent years, primarily through a series of acquisitions and divestitures, designed to enhance the product offering, improve geographic coverage and deliver value to Terex customers, shareholders and team members.
The history of Terex is not a simple one. This is the history that led to the name “Terex” and the evolution that followed. However, there is an equally rich history to many of the “historic” names that Terex acquired in recent years.
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IndustryManufacturing
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No. of Employees10,700+
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Website
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Jobs Posted255
